Cory Haines
Palmyra,Pennsylvania
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Experienced in working within and growing a government start up program.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Adult Protective Services Supervisor
Liberty Healthcare Corp/PA Department of Human Services
Philadelphia , PA
12.2015 - 04.2024
- Provided overall accountability for a team of APS Investigators, within an assigned Region, for the implementation and ongoing operations in accordance with PA Act 70 of 2010
- Conducted and coordinated crisis resolutions as needed on complex cases, sentinel events, and significant issues related to safety or risk to adults with disabilities
- Demonstrated expertise by delivering comprehensive training sessions on APS.
- Conduct regularly scheduled meetings with a team of Protective Services Investigators to ensure consistency in practice, service delivery, and reporting of related case documentation and data
- Conducted interviews and provided training for new investigators
- Participated in ongoing Quality Assurance/Quality Improvement processes in coordination with the APS Management.
Adult Protective Services Investigator
InGenesis/PA Department of Aging and Liberty Healthcare Corp./PA Department of Human Services
Philadelphia , PA
07.2014 - 12.2015
- Investigated allegations of abuse, neglect, exploitation, and abandonment of 18-59 year old individuals that were at risk
- Maintained the highest caliber of professionalism and confidentiality when providing services to consumers
- Conduct investigations in accordance with applicable laws, regulations, best practices and within established investigative timeframes
- Develop Service Plans, for substantiated determinations that require protective services
- Trained all new investigators on how to conduct investigations and how to provide services.
Assistant Store Manager
Game Stop
Harrisburg
10.2007 - 12.2011
- Instrumental in managing and analyzing the operations of a high-volume store with an annual revenue of $1.5 million, devising unique methods for meeting business targets.
- Managed a team of 20+ sales associates, establishing individual goals and objectives while also arranging work schedules.
- Interviewed and trained prospective employees
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Bachelor of Arts in History -
The Pennsylvania State University
05.2014
Skills
- Staff Management
- Process Improvement
- Policy Enforcement
- Staff Development
- Process Monitoring and Improvement
- Employee Motivation
- Contract Management
- Analytical Thinking
- Problem-solving aptitude
- Written Communication
- Adaptability and Flexibility
- Microsoft Office and Outlook proficiency
Certification
Certified in Mental Health First Aid
References
Professional references available upon request.
Timeline
Adult Protective Services Supervisor
Liberty Healthcare Corp/PA Department of Human Services
12.2015 - 04.2024
Adult Protective Services Investigator
InGenesis/PA Department of Aging and Liberty Healthcare Corp./PA Department of Human Services
07.2014 - 12.2015
Assistant Store Manager
Game Stop
10.2007 - 12.2011
Bachelor of Arts in History -
The Pennsylvania State University
Certified in Mental Health First Aid
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