Cory Hale

Supervisor of Operations

Road and Rail Services

06.2017 - 04.2025

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.