Cory Holliday-Jenkins
Round Rock,TX
Summary
Results-oriented sales professional adept at driving sales growth and delivering exceptional customer service. Strong ability to build and maintain client relationships, implement effective sales strategies, and utilize technology to enhance business processes. Exceptional problem-solving skills, attention to detail, and a commitment to achieving high standards of excellence. Excels in dynamic, fast-paced environments and is eager to contribute to Verizon's success with innovative solutions and dedicated customer focus.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Top Hat Motors LLC
11.2020 - 03.2024
- Restoration and repair of a variety of modern and vintage motorcycle models to peak performance and original aesthetic.
- Manage all aspects of business operations from client consultations, project management, marketing and financial oversight.
- Exceptional problem-solving skills, attention to detail and quality.
- Adept at building strong customer relationships through service and reliability.
Content Analyst
BC Forward/Facebook
11.2018 - 06.2020
- Viewed and reviewed Marketing Ad content to ensure compliance with Company Standards, prior to publication.
- Created activities for employee interaction and morale.
- Informed Users on the Platform of Policy Violations that prohibited publication of their Ad.
- Quarterly meeting to discuss performance metrics and increasing productivity.
- Created new style of note taking based upon work flow template. Revision of Note Taking strategies resulted in improved time management and a 20% increase in output.
Lead Family Room Specialist
Apple Inc.
02.2015 - 07.2018
- As a Leader, ensured positive Team dynamics by providing and receiving feedback. This guaranteed mutual respect, created an environment that invigorated Employees' passion and synchronized the Team. Promoting Employee healthy work life balance increased work productivity and sales growth.
- Conversion Rates and KPIs stayed above targeted goals using non fast paced moments as an opportunity to keep Staff knowledgeable, personable and up to date on new technologies.
- Integrated new hires into work flow, Company culture, and market strategy, while teaching appropriate communication skills to ensure store unity. This allowed Team Peer feedback, Team accountable, and mutual growth.
Lead Red Zone Specialist (2011-15)
Apple, Inc.
08.2011 - 06.2015
- Provided highest level of customer service.
- Specialized in conflict resolution by removing stop terms, such as "can't", "no" and "you". Instead using terms like "we", "us" and "instead of" to reach a result that would work for both customers/clients and the Company.
- Engaged walk in guests personally and promptly, emphasis on starting open dialogue. Reminded all Team members of our goal to serve and create a memorable experience.
- Managed Inventory to insure that new Products created dependable customer expected experiences, with longevity, ensuring Core Market loyalty. In turn created results that met the needs of resellers and customers alike during Product Launches.
- Became up to date on new accessibility features and encouraged the Team to help those with challenges (i.e. eyesight, hearing and mobility issues). Created a curriculum that the Team could emulate to assist anyone facing accessibility challenges, have success.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05.2010
Timeline
Owner/Operator
Top Hat Motors LLC
11.2020 - 03.2024
Content Analyst
BC Forward/Facebook
11.2018 - 06.2020
Lead Family Room Specialist
Apple Inc.
02.2015 - 07.2018
Lead Red Zone Specialist (2011-15)
Apple, Inc.
08.2011 - 06.2015
High School Diploma -
Round Rock High School
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