Cory Holsey Jr.
Charlotte,NC
Summary
Dedicated team member with a passion for customer service, teamwork, and problem-solving. Proven ability to enhance guest experiences and maintain a safe, efficient work environment.
Dynamic shift leader focused on enhancing team performance and guest experiences. Known for strong problem-solving abilities and a positive attitude, contributing to a cohesive and efficient work environment.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
4
4
years of professional experience
Education
High School Diploma -
Philip O Berry
Charlotte, NC06-2024
Work History
Team Member
Bojangles' Famous Chicken 'n Biscuits
Charlotte, NC
01.2026 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, following safety and sanitation protocols consistently.
- Assisted in food preparation, maintaining high standards of quality and freshness.
- Collaborated with team members to streamline order processing and improve service speed.
- Supported inventory management by restocking supplies and monitoring product freshness.
Guest Relations Officer
Bank of America Stadium
Charlotte, NC
03.2025 - Current
- Delivered exceptional customer service to enhance guest experiences during events.
- Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with event staff to coordinate logistics for seamless operations.
- Maintained knowledge of venue policies and safety protocols for guest compliance.
- Monitored crowd behavior and reported incidents to ensure a safe environment.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
Shift Leader
Pizza Hut
Charlotte, NC
07.2022 - 01.2026
- Supervised team members to ensure efficient food preparation and customer service.
- Trained new staff in operational procedures and customer interaction techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented promotional strategies to enhance sales during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Workplace safety
- Team building
Timeline
Team Member
Bojangles' Famous Chicken 'n Biscuits
01.2026 - Current
Guest Relations Officer
Bank of America Stadium
03.2025 - Current
Shift Leader
Pizza Hut
07.2022 - 01.2026
High School Diploma -
Philip O Berry