Cory James
Fall River,United States
Summary
Experienced servant leader overseeing all aspects of business operations, both new and ongoing. Strategic thinker and tactical decision-maker driven by a passion for customer service and consistently exceeding expectations. Knack for creative problem-solving, excels at de-escalating challenging situations and implementing positive change.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
T-Mobile - Verge Mobile
06.2023 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
District Sales and Operations Manager
T-Mobile -Verge Mobile
04.2022 - 06.2023
- Responsible for more than 50+ employees and the day-to-day Sales and Operations of 7 Store Managers and 40+ Mobile Experts
- Collaborated with Corporate leadership to ensure the district exceeded P&L Metrics and goals
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Retail Sales and Operations Manager
T-Mobile -Expert's Choice
09.2021 - 04.2022
- Engaged in new sales approaches with training and incentives resulting in an additional 10% increase in store profits.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager
Vapeology, Inc.
04.2014 - 06.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to increase business profits.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Electrical -
Bristol-Plymouth Regional Technical High School
Taunton, MA06.2013
Skills
- Retail Operations
- Sales Leadership
- Coaching and Mentoring
- Profit and Loss Management
- Retail Employee Training
- Performance monitoring
Additional Information
2023 Verge Mobile President's Club Winner (Top 8%)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchQuote
No excuses, just execution
Timeline
Retail Store Manager
T-Mobile - Verge Mobile
06.2023 - Current
District Sales and Operations Manager
T-Mobile -Verge Mobile
04.2022 - 06.2023
Retail Sales and Operations Manager
T-Mobile -Expert's Choice
09.2021 - 04.2022
General Manager
Vapeology, Inc.
04.2014 - 06.2016
Electrical -
Bristol-Plymouth Regional Technical High School
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