Cory Johnson
Gilbert,AZ
Summary
Accomplished Certified Pharmacy Technician with extensive experience at retail pharmacy, excelling in medication accuracy and operations compliance. Proven problem-solver with in-depth knowledge of insurance billing processes, inventory management and a commitment to exceptional hospitality. Recognized for training new staff and maintaining high standards in fast-paced environments, ensuring patient satisfaction and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
11.2010 - Current
- Conducted medication preparation and dispensing processes to ensure accuracy and compliance with pharmacy standards.
- Maintained accurate inventory counts, routinely ordered medications, labeled and stocked incoming orders to maintain clean and efficient workspace.
- Supported pharmacists in patient consultations by ensuring medication guides were handed to patients and offering assistance with any questions within scope.
- Adhered to safety protocols and all procedures to stay compliant with state board regulations.
- As a Senior Pharmacy Technician, trained new technicians on proper procedures and best practices within pharmacy operations and patient care.
- Engaged in continued education credits offered through APhA and like organizations to remain up to date and enhance professional knowledge.
- Answered incoming phone calls and addressed questions from patients and assisted healthcare providers to ensure proper care of patient needs.
- Consulted with insurance company representatives to resolve claim rejections, prior authorizations and resolve patient concerns.
- Kept up to date knowledge on insurance parameters and formulary changes to adequately explain billing processes and obstacles to patients in a clear manner.
- Extended personalized and friendly customer service to patients to ensure a high standard of hospitality.
Bartender
Clever Koi-Gilbert
02.2021 - 08.2025
- Provided exceptional customer service by engaging with guests and ensuring satisfaction.
- Worked in fast paced and high volume environment efficiently while maintaining accuracy of recipes and offering the highest level of hospitality to guests.
- Maintained a clean and organized work space ensuring compliance with health and safety regulations.
- Trained new hires on best practices to engage guests and go above and beyond for guests needs while maintaining professional efficiency in regards to craft cocktail making.
Education
Bachelor of Science - Chemistry/Pre-Pharmacy
University of New Mexico
Albuquerque, NMHigh School Diploma -
Menaul School
Albuquerque, NM05-2011
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Effective trainer
- In-depth knowledge of insurance billing processes
- Maintained accuracy in high stress environments
- Pharmacy law compliance and records management
Certification
- PTCB Certified Pharmacy Technician
- ACPE Immunization Administration Certified
- Arizona Board of Pharmacy Licensed Technician
Timeline
Bartender
Clever Koi-Gilbert
02.2021 - 08.2025
Certified Pharmacy Technician
Walgreens
11.2010 - Current
Bachelor of Science - Chemistry/Pre-Pharmacy
University of New Mexico
High School Diploma -
Menaul School