Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Cory Junck

Saratoga Springs,UT

Summary

Experienced Director of Client Services with over 15 years of experience in all things customer success related. Carrying an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits in multiple industries.

Overview

14
14
years of professional experience

Work History

Retention Manager

Boostability
Lehi, UT
10.2019 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Maintained 30% team save rate with personal average of 36%

Director of Customer Success

United Games LLC
Murray, UT
08.2016 - 09.2019
  • Managed team of 10 customer success managers, averaging 300-500 calls, emails, social media messages daily
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
  • Responsible for training all company Account Managers on sales, account management and escalation practices to reduce process lags, enhancing performance, efficiency and profitability
  • Brought in new accounts through successful networking strategies and promotional approaches

Diamond Club Program Manager

DoTERRA International
American Fork, UT
01.2012 - 10.2015
  • Designed & implemented new marketing education procedures sparking increases in participation with increased revenues
  • Program participation increased over 75% in first quarter to 80% in 2nd quarter
  • Revenues increased 120% from Q1&2 to Q3&4
  • Spear-head new training within team problem-solving techniques

Executive Floor Manager

Macy's Department Store
Orem, UT
10.2009 - 12.2011
  • Responsible for training and management of 55 on-floor employees
  • Revised, tested, and organized new team training procedures within company policy’s to enhance team involvement
  • Coordinated strategic team organization within 7 departments to control customer increase during holiday/sales seasons

Regional Sales Manager

Pepsi Bottling
Dickinson, ND
08.2006 - 09.2009
  • Prioritized in customer sales, utilizing promotions, placing equipment while selling sufficient product to attain increase in opportunities
  • Averaged 2.3% organic revenue growth per quarter
  • Generated selling opportunities by showing appropriate account management abilities
  • Promoted positive relationships with multiple delivery drivers in each region of sales

Education

Some College (No Degree) - Business Administration And Management

Utah Valley University
Orem, UT

Some College (No Degree) - Business Administration And Management

Dickinson State University
Dickinson, ND

Skills

  • Customer Experience Improvement
  • Teamwork/Collaboration
  • Customer Contact
  • Client Success
  • Customer Escalation
  • Cross Sales

Additional Information

Veteran of Utah Army National Guard

Timeline

Retention Manager

Boostability
10.2019 - 11.2021

Director of Customer Success

United Games LLC
08.2016 - 09.2019

Diamond Club Program Manager

DoTERRA International
01.2012 - 10.2015

Executive Floor Manager

Macy's Department Store
10.2009 - 12.2011

Regional Sales Manager

Pepsi Bottling
08.2006 - 09.2009

Some College (No Degree) - Business Administration And Management

Utah Valley University

Some College (No Degree) - Business Administration And Management

Dickinson State University

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Cory Junck