Jaritt James
San Antonio
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
14
14
years of professional experience
Work History
Retention Manager
Terminix Pest Control
San Antonio
09.2021 - 04.2025
- Established and instituted retention and solutions strategies aimed at maximizing client satisfaction and sustaining optimal QA scores.
- Assessed customer feedback and devised new strategies to bolster customer retention.
- Utilized computers and job-related software to finalize contract forms, update change of address records, or issue service discontinuance orders.
- Implemented coaching and development plans aimed at employees seeking extra support or mentorship.
- Facilitated customer requests and addressed inquiries to enhance satisfaction.
Automobile Insurance Supervisor
GEICO
Virginia Beach
10.2017 - 11.2019
- Counseled clients regarding various insurance coverage types available in market tailored to individual requirements.
- Evaluated and authorized insurance policies for accuracy, completeness, and regulatory compliance.
- Mitigated customer complaints related to insurance coverage and billing discrepancies.
Mortgage Loan Modification
Wells Fargo
San Antonio
03.2011 - 07.2017
- Facilitated superior service and careful attention to customer needs in face-to-face meetings or over the phone.
- Facilitated support and guidance to colleagues, fostering a collaborative work environment.
- Optimized task prioritization and organization to successfully meet service objectives.
Education
Bachelor of Arts - Applied Science
Culinary Art Institution
San Antonio, TX12-2014
Skills
- Customer retention
- Data analysis
- Contract oversight
- Product validation
- Process improvement
- Coaching and development
- Client relationship oversight
- Retention strategy development
Timeline
Retention Manager
Terminix Pest Control
09.2021 - 04.2025
Automobile Insurance Supervisor
GEICO
10.2017 - 11.2019
Mortgage Loan Modification
Wells Fargo
03.2011 - 07.2017
Bachelor of Arts - Applied Science
Culinary Art Institution
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