Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Cory McNally

Colorado Springs,CO

Summary

Dynamic leader with a proven track record at UniFirst, adept in driving revenue growth and fostering exceptional customer service. Mastered fiscal management and employee mentoring, while being recognized for outstanding service multiple times. Proficient in multiple programs and fluent in ASL, while being skilled in sales strategizing. I bring a dedicated and organized approach to achieving business goals.

Overview

31
31
years of professional experience

Work History

Regional Service Leader

UniFirst
Colorado Springs, CO
07.2024 - Current
  • Mentor and train office and service personnel to create consistent workflows throughout the region.
  • Analyze root causes with recurring issues and interject with long-term solutions.
  • Collaborate with co-workers to develop a training program for new Location Managers.
  • Identify operational process inefficiencies and recommend areas of improvement.

Location Manager

UniFirst Corporation
Colorado Springs, CO
10.2021 - 07.2024
  • Operating above budget in revenues and profit consistently
  • Consistently maintained high-quality service standards across client interactions.
  • Fostered growth among team members to maximize their potential.
  • Build strong relationships with customers to reduce quit percentage and decrease exposed accounts through renewals of agreements
  • Implement new procedures effectively through an enterprise mindset

Route Service Manager

UniFirst
St. Louis , MO
06.2018 - 10.2021
  • Trained new RSRs on proper operating procedures and safety regulations.
  • Assessed service processes and implemented improvements to boost operational effectiveness.
  • Create and maintain customer relationships through regular visits and follow through on any issues.

Assistant Manager

Denver Mattress Company
01.2015 - 06.2018
  • Always provide superior customer service anytime during the customer interaction to continuously ensure a WOW experience
  • Hold weekly training meetings for staff on new products, safety, and promotions
  • Create an environment of family within the store to promote a cohesive unit

Inbound Sales Representative

Progressive Insurance
02.2014 - 01.2015
  • Continuously provided an excellent attitude while selling insurance policies to prospective customers, while closing policies at a 40% to 50% rate monthly

Account Manager

Konica Minolta Business Solutions US
Colorado Springs, CO
11.2008 - 06.2012
  • Cold-Called business's daily, set appointments and sold technology solutions to new businesses and current customers.
  • Promoted to Healthcare Rep
  • Provided superior customer service, training, and built relationships with customers

Service Manager

G&K Services
Colorado Springs, CO
02.1998 - 08.2008
  • Supervised and coordinated day-to-day activities of up to ten routes which generated an average weekly revenue of $100,000
  • Responsible for all personnel duties to include on-boarding, training, and performance
  • Met with customers to discuss their accounts and renew their contracts

Tanker and Arms Room Lead

United States Army
Fort Carson, CO
09.1993 - 01.1996
  • Operated and maintained a M1A1 tank
  • Graduated Arms Room School and became the arms room lead

Education

Business - Business Economics

Adams State University Online
05.2016

General Studies -

Kalamazoo Valley Community College
Kalamazoo, MI
01.1993

Skills

  • Extensive Sales and Managment Experience
  • Dedicated to Exceptional Customer Service
  • Skilled in Various Applications
  • Dedicated, Thorough, Organized and Punctual
  • 2023 UMI Graduate
  • Fiscal management
  • Employee coaching and mentoring
  • Fluent in ASL
  • Sales strategizing

References

  • Jim Sherman, General Manager, UniFirst, 253-448-7030
  • Karl Huff, General Manager, UniFirst, 818-456-2580
  • Josh Giles, Location Manager, UniFirst, 325-864-6293

Accomplishments

  • 2023 UMI Graduate
  • 2023 Top 3 Branches

Timeline

Regional Service Leader

UniFirst
07.2024 - Current

Location Manager

UniFirst Corporation
10.2021 - 07.2024

Route Service Manager

UniFirst
06.2018 - 10.2021

Assistant Manager

Denver Mattress Company
01.2015 - 06.2018

Inbound Sales Representative

Progressive Insurance
02.2014 - 01.2015

Account Manager

Konica Minolta Business Solutions US
11.2008 - 06.2012

Service Manager

G&K Services
02.1998 - 08.2008

Tanker and Arms Room Lead

United States Army
09.1993 - 01.1996

Business - Business Economics

Adams State University Online

General Studies -

Kalamazoo Valley Community College

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