Cory Miller
Blanchard
Summary
Results-driven Director of Operations with expertise in strategic planning, budget management, and performance evaluation. Proven ability to enhance operational efficiency and drive customer satisfaction through effective team leadership.
Overview
28
28
years of professional experience
Work History
Director of Operations
Parallel Ag
Chickasha
04.2025 - Current
- Provided leadership and guidance to subordinate managers and supervisors.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Identified areas where process improvements could be made resulting in increased productivity.
- Worked with management team to develop operational goals aligned with business strategy.
- Oversaw daily operations to ensure efficient workflow and productivity.
- Managed team performance and provided training to enhance skills.
- Facilitated communication between departments to improve collaboration.
- Managed day-to-day operations of a large staff in multiple departments.
Regional Service Manager
Parallel Ag
Chickasha
06.2024 - 04.2025
- Managed regional service operations for agricultural equipment and solutions.
- Developed service strategies to enhance customer satisfaction and loyalty.
- Analyzed service reports to identify trends and improve operational efficiency.
- Developed and implemented strategies to improve customer satisfaction.
- Resolved conflicts between technicians, clients, or other personnel within the region.
- Scheduled regular onsite visits to ensure quality standards were met by technicians.
- Evaluated existing processes for providing services and identified opportunities for improvement.
General Manager
Parallel Ag/Livingston Machinery
Chickasha
10.2021 - 06.2024
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated with vendors to maintain inventory levels and supply chain efficiency.
- Monitored financial reports to support budget management and cost control efforts.
- Led team meetings to communicate goals, policies, and operational updates.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Evaluated employee performance through regular assessments and feedback sessions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Assistant General Manager
Parallel Ag/Livingston Machinery
Chickasha
10.2018 - 10.2021
- Facilitated communication between departments to optimize workflow and collaboration.
- Resolved customer complaints promptly, providing effective solutions to enhance experience.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Sales Professional
Parallel Ag/Livingston Machinery
Chickasha
04.2015 - 10.2018
- Developed relationships with clients to understand their agricultural equipment needs.
- Conducted product demonstrations to showcase machinery capabilities to potential customers.
- Collaborated with team members to strategize sales approaches and market trends.
- Managed customer inquiries and provided timely solutions for service issues.
- Educated customers on equipment features, benefits, and maintenance requirements.
- Assisted in inventory management by tracking product availability and restocking needs.
- Participated in trade shows to promote products and engage with prospective buyers.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
Service Manager
Arnett New Holland
Arnett
04.2014 - 04.2015
- Managed daily operations and coordinated service team activities.
- Oversaw customer service interactions to ensure satisfaction and resolve issues.
- Scheduled maintenance and repairs for equipment in a timely manner.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Conducted regular inspections to maintain equipment quality and performance standards.
Distribution Manager
Coca Cola Enterprises
Lawton
06.2006 - 04.2014
- Managed distribution operations to ensure timely product delivery.
- Coordinated with logistics teams for efficient route planning.
- Trained staff on safety protocols and equipment usage.
- Implemented process improvements to enhance workflow efficiency.
- Led team meetings to discuss operational challenges and solutions.
- Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
Account Manager
Coca Cola Enterprises
Lawton
06.1998 - 06.2006
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align services with client needs.
- Analyzed market trends to identify new business opportunities.
- Resolved client issues promptly to maintain positive rapport.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
Education
High School Diploma -
Marlow High School
Marlow, OK05-1994
Some College (No Degree) -
Cameron University
Lawton, OKSkills
- Process improvement
- Operational management
- Performance evaluation
- Strategic planning
- Budget management
- Customer satisfaction
Timeline
Director of Operations
Parallel Ag
04.2025 - Current
Regional Service Manager
Parallel Ag
06.2024 - 04.2025
General Manager
Parallel Ag/Livingston Machinery
10.2021 - 06.2024
Assistant General Manager
Parallel Ag/Livingston Machinery
10.2018 - 10.2021
Sales Professional
Parallel Ag/Livingston Machinery
04.2015 - 10.2018
Service Manager
Arnett New Holland
04.2014 - 04.2015
Distribution Manager
Coca Cola Enterprises
06.2006 - 04.2014
Account Manager
Coca Cola Enterprises
06.1998 - 06.2006
High School Diploma -
Marlow High School
Some College (No Degree) -
Cameron University