Cory Osborne

• Implemented quarterly menu rotations to showcase seasonal ingredients, keeping offerings fresh and exciting for guests.
• Enhanced customer satisfaction with unique and creative drink menus tailored to individual preferences.
• Managed and scheduled bartenders and drink servers.
• Trained bartenders on mixology techniques, ensuring consistent and high-quality beverages across the establishment.
• Collaborated with chefs to design food pairings for specialty cocktails, enhancing guest experience.
• Planned service for special events by developing drink lists and inventories.
• Managed inventory effectively, reducing waste and improving cost efficiency.
• Elevated brand recognition through targeted social media campaigns highlighting signature cocktails.
• Created visually appealing displays of our handcrafted premium spirits. enticing customers to try new offerings
• Developed comprehensive training materials that increased bartender proficiency in both product knowledge and customer service skills.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

• Led comprehensive bar program, crafting 36 signature cocktail menu items, 12 mocktail menu items and 9 exclusive cocktails for special events and seasonal offerings.
• Implemented drink and prep procedures, significantly reducing wasted stock.
• Analyzed sales data to identify trends, adjusting menu offerings accordingly.
• Managed financial aspects of the business, including budgeting, forecasting, and reporting.
• Achieved an average cocktail cost percentage of 13% through effective cost management.
• Maintained an average booze profit margin of 86%.
• Enhanced bar offerings with unique spirits, driving revenue growth.
• Managed inventory levels of alcohol and dry stock to align with anticipated needs.
• Upsold daily food specials and beverage promotions to exceed daily sales goals.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Maximized customer service by training staff, overseeing operations, and resolving issues quickly and accurately.
• Enhanced team productivity through effective scheduling and task delegation.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maintained up-to-date knowledge of consumer trends and competitor offerings to stay ahead of the curve in the market space.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Led training sessions for new staff, improving service quality and team cohesion.
• Fostered positive work atmosphere, reducing staff turnover rates.
• Increased revenue with creative marketing initiatives and promotional events.
• Securely handled and filed EOD service reports, deposit slips and cash drawer every night.
• Led bar program to be nominated in the top 5 by the city of Cleveland for “Best Restaurant Cocktail Program” and “Best Cocktail Bar” for 2024-2025 in Cleveland Scene rankings. Results pending.

• Served 10 bar guests, 9 bar tables and service bar inside the restaurant nightly.
• Single-handedly served 10 bar guests and 8 bar tables on the outside patio during the summer.
• Serviced an average of 120+ drink tickets and 200+ cocktails on service bar.
• Performed professional service to all bar guests in a high-end restaurant atmosphere.
• Followed strict recipes and drink measurements to minimize product used.
• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Mixed unique and interesting craft cocktails for customers, including bar specials.
• Assisted with inventorying beverage stock and bar supplies.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Prepared garnishes by evenly slicing and pitting fruits.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Tended to 15 bar seats, 5 bar tables and service bar daily.
• Serviced a daily average of 200+ drink tickets and 300+ cocktails per shift.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed and explained daily specials and beverage promotions to exceed daily sales goals and adhere to company's steps of service.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upheld strict regulations for safe alcohol service and food safety.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Prepared for events by setting up bar, stocking supplies and arranging tables.
• Poured and prepared mixed drinks for over 300, 200, 150, 100, 75, 50 and 20-person events weekly.
• Set up glassware, liquor and other necessary supplies for special events.
• Responded to guest questions and requests with friendly and knowledgeable service.
• Developed creative bar menus and drink recipes.
• Served high customer volumes during special events.
• Closed out cash register and prepared cashier report at close of business.

• Maintained adequate levels of bar glassware and well-stocked drink stations during extremely high volumes to keep service flowing smoothly.
• Delivered food to customers at bar and tables.
• Learned how to make wide variety of mixed drinks.
• Kept close eye on customers and communicated via walkie-talkie to quickly spot leaving guests and clear tables for future patrons.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Provided attentive service and proactively assessed guest needs.
• Offered product samples, answered questions and helped customers find items.
• Checked dining area supplies of linens, silverware, condiments and replenished low stock.
• Assisted wait staff with timely food delivery and guest requests.
• Restocked ice, condiments and snacks.
• Replaced empty kegs and soda syrups.
• Aided in liquor, wine and beer inventory.
• Replaced bar wells promptly, never allowed bartenders to run out of liquor.
• Aided beverage manager in making our specialty cocktail bizs.
• Aided servers in bussing tables throughout entire dining room.
• Completed various tasks throughout entire restaurant as requested by restaurant managers, bartender managers and the owner.

• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Implemented LEAN logistics strategies to improve processes, systems and behavior.
• Managed scheduling and task delegation for 20-member warehouse team.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
• Integrated warehouse operations with existing and new business processes.
• Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
• Enhanced slot control of freight in warehouse by optimizing organization efforts.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Conducted inventory audits with 99% accuracy following company procedures.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Leading

• Managed over $2.5M in inventory and 15 employees in 350,000 square-foot warehouse for silicon manufacturing company.
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
• Trained and mentored new staff on job duties, company policies and safety procedures for rapid onboarding.
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Implemented LEAN strategies to improve processes, systems and behavior.
• Researched developments in applicable regulations to advise management on necessary changes to company policies.

Receiving

• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,
• Acted as liaison between company departments and warehouse teams.
• Sorted and delivered materials to different work areas and staff.

Shipping

• Printed tickets, picked supplies and filled packages under tight deadlines.
• Worked in high volume shipping department by packing, securing, labeling and applying postage to materials to prepare items for shipment. Shipped around 600 parts a night.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Storage and Distribution

• Co-managed over $160K in inventory and 12 employees in 14,400 square-foot warehouse for 2nd largest Medical Treatment Facility in Air Force.
• Built continuous improvement culture that attracted and retained high-performing employees while maintaining process efficiency.
• Developed a sense of urgency from handling day-to-day shipping and receiving overseeing more than 150 packages per day.
• Expedited resolutions of shipping errors and packaging mistakes.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Increased customer satisfaction by resolving product issues.

Customer Service

• Led value-added customer service team that consistently over-delivered on customer expectations.
• Managed quality assurance program, including on-site medical supply and pharmaceutical recall evaluations, internal package receipt audits and customer surveys.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Resolved product problems, improved operations and provided exceptional client support.
• Handled 40-50 calls per day to address customer inquiries and concerns.
• Led Customer Service team in delivery of outstanding performance, process improvement and professional development resulting in Medical Treatment Facility's Small Team OTY (2017).

Acquisitions

• Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.