Cory Reynolds
Fulton,NY
Summary
Dynamic Subway Manager at Cliffs Local Market with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in inventory management and team leadership, I successfully implemented process improvements that reduced wait times and fostered a collaborative work environment, achieving departmental goals through strategic planning and effective employee coaching.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Subway Manager
Cliffs Local Market
Fulton, NY
01.2014 - Current
- Oversaw daily store operations to ensure optimal customer service and efficient workflow.
- Developed staff schedules to align with peak business hours and enhance productivity.
- Trained and mentored team members on inventory management and product knowledge.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
G. Ray Bodley
Fulton, NY06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Customer relationship management (CRM)
- Shift scheduling
- Employee onboarding
- Inventory management
- Recruiting and interviewing
- Positive attitude
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Staff training
- Scheduling and coordinating
- Employee coaching and mentoring
Certification
Serve safe certified
Timeline
Subway Manager
Cliffs Local Market
01.2014 - Current
High School Diploma -
G. Ray Bodley