Cory Rivette
Manager
Houma,LA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Operations Manager
Pelican Rentals of LA
Berwick, LA
02.2023 - Current
- FMCSA Compliance
- Dispatching
- 0% turn around on employees in 2 years of Management
- Customer Relations
- DOT Compliance
- Account Management
- Point of Rental
- Streamlined operational processes to enhance efficiency and reduce costs.
- Optimized supply chain logistics, improving delivery timelines by refining vendor relationships.
- Mentored team members on best practices for workflow optimization and productivity improvement.
- Oversaw daily dispatch operations, ensuring timely delivery and optimal route management.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Resolved escalated customer issues, fostering positive relationships and retention rates.
Driver
United Rentals
Houma, LA
02.2021 - 08.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Driver
American Eagle Logistics
Golden Meadow, LA
11.2019 - 02.2021
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Driver
Infinity Energy Services
Bourg, LA
03.2017 - 11.2019
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Owner/Operator Truck Driver
Self-employed
Houma, LA
03.2016 - 02.2017
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Education
GED -
Skills
- Reliability and punctuality
- Route planning expertise
- Load securing knowledge
- Computer literacy
- Conflict resolution
- Sales Forecasting
- Safe Vehicle Operation
- Route Planning
- Route Management
- Customer Service
- Service Management
- Truck Loading
- Clean MVR
- Strategic Planning
- Safe Driving
- Louisiana Class A Driver's License
- Hazmat
Timeline
Operations Manager - Pelican Rentals of LA
02.2023 - Current
Driver - United Rentals
02.2021 - 08.2023
Driver - American Eagle Logistics
11.2019 - 02.2021
Driver - Infinity Energy Services
03.2017 - 11.2019
Owner/Operator Truck Driver - Self-employed
03.2016 - 02.2017
South Terrebonne High School - GED,