Cory Seifert
Bryceville
Summary
Accomplished Shop Manager with expertise in team leadership and customer service. Focused on process improvements that enhance workflow efficiency and ensure safety compliance. Experienced in automotive operations and diagnostics, with strong skills in employee training and customer engagement to elevate service delivery and drive business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Manager/Director of Operations
Bridges Auto Repair and Electrical
Mayport
06.2020 - Current
- Supervised daily operations and coordinated team activities to ensure smooth functioning of auto repair shop.
- Managed customer service interactions and addressed client inquiries to enhance customer satisfaction.
- Monitored inventory levels and replenished automotive parts.
- Trained new employees on shop procedures and safety protocols.
- Implemented process improvements to enhance workflow efficiency in the shop.
- Assisted mechanics in diagnosing vehicle issues and recommending solutions.
- Resolved customer complaints promptly, maintaining high standards of service and fostering customer loyalty.
Lead Automotive Technician
Famous automitve
Jacksonville
03.2018 - 06.2019
- Diagnosed automotive issues to ensure timely and accurate repairs.
- Performed complex repairs on various vehicle makes and models efficiently.
- Led team in maintaining high safety standards in the workshop environment.
- Trained junior technicians on repair techniques and best practices to enhance team skillset.
- Implemented new processes to streamline workflow, enhancing overall service delivery.
B-level tech
Tuffy Auto Repair
Jacksonville
03.2015 - 05.2018
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired electrical systems and components in various vehicle models.
- Partnered with team members to resolve complex automotive issues, improving repair accuracy.
- Executed routine maintenance, enhancing vehicle performance and reliability.
- Maintained a clean and organized work environment to ensure safety standards.
- Provided exceptional customer service by explaining repair processes clearly.
- Mentored junior technicians on best practices and safety procedures, fostering skill development.
Education
GED -
Florida State College
Jacksonville, FL03-2010
Skills
- Engine diagnostics and repair
- Diagnostic expertise
- A/C troubleshooting
- Parts management and invoicing
- Inventory management
- Safety compliance
- Team leadership
- Employee training
- Customer service and engagement
- Problem solving
- Time management
Certification
- hunter alignment class A
Timeline
Shop Manager/Director of Operations
Bridges Auto Repair and Electrical
06.2020 - Current
Lead Automotive Technician
Famous automitve
03.2018 - 06.2019
B-level tech
Tuffy Auto Repair
03.2015 - 05.2018
GED -
Florida State College