Cory Session
Fort Worth,TX
Summary
Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership & Program Coordinator
Downtown Metropolitan Fort Worth YMCA
Fort Worth, Texas
01.2019 - Current
- Supervised/Trained staff
- Assisted in creating programs for all age groups.
- Maintained files and controlled records to show correspondence activities.
- Communicated with executives about consistent customer/staff issues.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Processed scholarship applications for individual/s in need of assistance
- Audited and kept records of all interactions
- Improved and created S.O.P for staff success and cultivated positive work environment.
- Ensured staff completed mandatory training required by corporation
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Clothing Sales Associate
Marshals Department Store
Fort Worth, Texas
01.2017 - 02.2018
- Cleaned, closed and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Created family friendly environment.
- Ensured customer satisfaction
Education
Bachelor of Arts - Social Work
The University of Texas At Arlington
Arlington, TX06.2023
Skills
- Interdepartmental Coordination
- Event planning/coordination
- Promotion Development
- Staff evaluations & training
- Top tier Customer service
Certification
Suicide intervention training
Praesidium Academy - sexual abuse prevention
Timeline
Membership & Program Coordinator
Downtown Metropolitan Fort Worth YMCA
01.2019 - Current
Clothing Sales Associate
Marshals Department Store
01.2017 - 02.2018
Bachelor of Arts - Social Work
The University of Texas At Arlington
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