Cory Stuehmer
Florissant,MO
Summary
Dedicated professional with strong customer relations skills, punctuality, and a solid work ethic. Proven ability to enhance customer experiences through effective communication and problem-solving.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
23
23
years of professional experience
Work History
Shuttle Driver
Drury Inn & Suites
Florissant, MO
06.2022 - Current
- Safely transported guests to and from local attractions and airport terminals.
- Maintained cleanliness and organization of shuttle vehicles to ensure guest satisfaction.
- Assisted guests with luggage loading and unloading, enhancing overall customer experience.
- Communicated effectively with front desk staff to coordinate shuttle schedules efficiently.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
Customer Service Representative
MOHELA
Chesterfield, MO
03.2013 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating loan repayment options using online tools and resources.
- Streamlined processes for handling account information, improving efficiency in customer interactions.
- Mentored new representatives on best practices for customer service excellence and operational procedures.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
First Assistant Store Manager
McDonald's Restaurant
St Louis, MO
09.2003 - 02.2012
- Led team in daily operations, ensuring compliance with company standards and policies.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented inventory management practices, reducing waste and improving supply chain efficiency.
- Optimized scheduling processes to enhance staff productivity and service quality.
- Conducted regular performance evaluations, identifying areas for improvement and development.
- Streamlined communication between management and crew, enhancing operational workflow.
- Handled employee scheduling efficiently to optimize workforce coverage during peak hours while adhering to budget constraints.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Assisted with hiring and training new employees, ensuring a high level of knowledge retention and onboarding success.
Education
Bachelor of Science - Recreational Management
Hannibal La-Grange University
Hannibal, MO05-2000
Skills
- Strong work ethic
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Shuttle Driver
Drury Inn & Suites
06.2022 - Current
Customer Service Representative
MOHELA
03.2013 - 04.2026
First Assistant Store Manager
McDonald's Restaurant
09.2003 - 02.2012
Bachelor of Science - Recreational Management
Hannibal La-Grange University