Maxwell Godinez
Heber City,UT
Summary
A self-driven individual who has a desire to accomplish a scope of skills and trades. Received and maintained promotions within. Also a positive and reliable worker to be committed to a certain job. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Shuttle Driver
Black Bear Lodge
12.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Supported team members during peak hours or absences, maintaining consistent service levels across shifts.
Bank Teller
Wells Fargo
05.2023 - 11.2023
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Identified and reported suspicious behavior to security personnel as appropriate.
Financial Wellness Consultant
Key Bank
07.2022 - 04.2023
- Built strong and lasting relationships with clients through active listening while managing their accounts.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Helped customers understand and use mobile applications and online banking.
- Determined whether members met eligibility requirements for new services.
Financial Services Representative
Etrade/Morgan Stanley
01.2022 - 04.2022
- Maintained records of accounts.
- Assisted customers in making payments on accounts and setting up payment plans.
- Consulted with customers to understand needs and upsell products.
Senior Customer Associate Representative
Enterprise Rent-A-Car
07.2019 - 12.2021
- Resolved customer issues efficiently to build loyalty.
- Assumed responsibilities of store manager during supervisor's absence.
- Tracked, recorded and reported customer satisfaction data for each shift.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Service Agent
Enterprise Rent-A-Car
01.2018 - 07.2019
- Checked vehicles after each return and made sure that any necessary maintenance was completed
- Used company-approved cleaning solutions to wash interiors and exteriors of vehicles upon returns.
- Managed relationships with company employees and customers through the use of communication.
- Sent cars that needed extreme maintenance or repairs to mechanic shops and collision centers
- Picked up customers at designated locations, instructed by the managers present at the branch
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06.2027
High School Diploma -
Wasatch High School
Heber, UT05.2016
Skills
- Computer Proficient
- Microsoft Applications (Word, Excel, PowerPoint, etc)
- Customer Service
- Strong Work Ethic
- Social Perceptiveness
- Communication
- Results-oriented
- Collaboration
- Team management
- Marketing promotions
- Sales Techniques
- Sales force
Timeline
Shuttle Driver
Black Bear Lodge
12.2023 - Current
Bank Teller
Wells Fargo
05.2023 - 11.2023
Financial Wellness Consultant
Key Bank
07.2022 - 04.2023
Financial Services Representative
Etrade/Morgan Stanley
01.2022 - 04.2022
Senior Customer Associate Representative
Enterprise Rent-A-Car
07.2019 - 12.2021
Service Agent
Enterprise Rent-A-Car
01.2018 - 07.2019
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Wasatch High School
Similar Profiles
Haley BrownHaley Brown
Primary Therapist at Black Bear LodgePrimary Therapist at Black Bear Lodge
Gregory WehuntGregory Wehunt
Resident Assistant at Black Bear Lodge RehabilitationResident Assistant at Black Bear Lodge Rehabilitation
Haley BurnsHaley Burns
Lead Residential Aide (RAII) at Black Bear LodgeLead Residential Aide (RAII) at Black Bear Lodge