Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cory Vance

Washington,IL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in organizational leadership, public speaking, customer relations and communication.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager of Digital Optimization

OSF Healthcare
07.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Optimized workforce scheduling by analyzing historical data and identifying trends.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Member Services Coach (current Title)

Samaritan Ministries (Cory Vance)
09.2017 - Current
  • Fielded customer questions regarding medical Needs, guidelines, and general membership
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Educated customers on guidelines
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Analyzing quality assessments for individuals on my team to encourage and coach them toward optimal performance.
  • Recommending process improvements to our training team and proposing edits to training-oriented materials to improve the quality of my current team's service.
  • Tracking, reporting, and following up on errors of those on my current team to coach and encourage them toward success.
  • Supporting Advocates who are undergoing performance improvement plans on a deeper level as assigned by Team Lead.
  • Listening to and reviewing team members' interactions with members each to provide quality assurance and ongoing coaching.

Campus Pastor

ROCKCHURCH
10.2011 - Current
  • Worked with stewardship to promote responsible biblical stewardship
  • Coordinated and spearhead programs to increase church members' service throughout community
  • Raised congregational awareness of needs and contributions of youth to church life and operations
  • Provided spiritual care through visitation, counseling and prayer
  • Helped to create welcoming environment for visitors and encouraged congregation to offer support.
  • Provided spiritual and administrative leadership to church and managed daily operations.

Education

Master of Arts - Executive Leadership

Liberty University
12.2023

Bachelor of Arts - Christian Leadership

Liberty University (Online)
12.2022

High School Diploma -

East Peoria Community High School
05.2003

Skills

  • Process management
  • Project organization
  • Supervision
  • Organization and planning
  • Reflective listening
  • Complex Problem-solving
  • Staff management
  • Administrative procedures
  • Event and meeting planning
  • Recruiting and Training
  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Certification

  • Six Sigma Black Belt Training

Timeline

Manager of Digital Optimization

OSF Healthcare
07.2024 - Current

Member Services Coach (current Title)

Samaritan Ministries (Cory Vance)
09.2017 - Current

Campus Pastor

ROCKCHURCH
10.2011 - Current

Bachelor of Arts - Christian Leadership

Liberty University (Online)

High School Diploma -

East Peoria Community High School

Master of Arts - Executive Leadership

Liberty University

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