Hi, I’m
CORY WEEKS
Omaha,NE
Summary
Dedicated and hardworking technology professional with experience working in dynamic environments leading high-performing teams in order to meet organizational goals year to year. Adept at analyzing and updating processes in order to improve efficiency. Skilled at working independently and with teams to drive business growth. Excels at leading management and technical teams and utilizing skill sets to anticipate business needs and implement strategies to meet these goals. Able to ensure productivity, utilize technical knowledge, communicate with staff, and collaborate with other leadership to meet objectives daily.
Overview
13
years of professional experience
Work History
Charles Schwab
Sr Manager
01.2022 - Current
Job overview
- Ops/Observability
- I currently manage a group of SRE engineers that execute the observability strategy for Charles Schwab IT Operations
- As the leader of this team, I collaborate extensively with Executive Leadership and all stake holders to create and execute the vision and strategy for a seamless Dev/Ops environment
- Responsible for the socialization of current observability platforms and tools to all parties involved in the CI/CD process
- We perform work in an Agile framework allowing for consistent and continuous improvement and development
- As the people leader of this organization, I get to continually coach and support a group of wonderful geographically disparate engineers all with different needs, concerns, and skill sets
- This observability journey has been a disruptive force on the IT Operations teams within Charles Schwab
- We have been able to provide tooling and visibility to the entire life cycle of CI/CD.
TDA Ameritrade Operations Center
Senior Manager/Director
01.2021 - 01.2022
Job overview
- Director level manager of a 24 hour 365 day Operations Center, responsible for incident, change, and problem management
- Participated in multiple simultaneous workstreams related to the merger of Charles Schwab and TD Ameritrade
- Planned and executed multiple projects that brought efficiency to the operations aspect of the Dev Ops model
- Develop and maintain relationships with business and technology teams to ensure adoption and execution of workstreams current and future
- Continued the process of automation for all tasks in scope for the Center.
TDA Ameritrade/Charles Schwab
Senior Manager Network Operations Center
01.2015 - 01.2021
Job overview
- Leader that led operations efforts through knowledge and expertise of technology, team development, and business growth
- Managed multiple and complex trading platforms ensuring daily functionality and lead triaging and restoration efforts for incidents
- Also participated in the change and problem areas to ensure alignment across operations
- Implement new processes or process improvement that allow for better user experience for clients
- Developed and maintained organizational KPI’s as well as implement strategies the would help move the needle in areas that need improvement.
Cox Communication, Telephony
Manager
01.2011 - 01.2015
Job overview
- Group
- Supervisor that implementation and management of newly formed group responsible for helping technicians support medium to large business customers
- Guided employees on managing issues like internet connection, SIP trunking, and call center support
- Communicated with leadership, staff, and clients to provide quality customer service
Qwest Communications
Senior Operations Technician
United States Air Force
Computer Communications Systems Controller
Education
Iowa Western Community College
Associates of Art: Pre from Law
Skills
- Strategy & Planning
- People Leader
- Agile
- Splunk
- Truesite
- Remedy
- Grafana
- ITSM
- Process Improvement
- KPI development and tracking
- Vendor Management
- Relationship Building
- Communication
- Telecommunications
- Network Operations
- Impact Assessment/Management
- High Availability
- Disaster Recovery
- Security
- Cloud Computing
Timeline
Sr Manager
Charles Schwab
01.2022 - Current
Senior Manager/Director
TDA Ameritrade Operations Center
01.2021 - 01.2022
Senior Manager Network Operations Center
TDA Ameritrade/Charles Schwab
01.2015 - 01.2021
Manager
Cox Communication, Telephony
01.2011 - 01.2015
Senior Operations Technician
Qwest Communications
Computer Communications Systems Controller
United States Air Force
Iowa Western Community College
Associates of Art: Pre from Law
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