Cory Winter
Oshkosh,WI
Summary
With over 10 years of experience in retail and managerial operations, a performance-driven and adaptable professional. Throughout a career, consistently demonstrated the ability to streamline processes, drive sales, and enhance customer satisfaction. Expertise lies in team leadership, inventory management, and strategic planning. By exceeding sales targets and improving operational efficiency, achieved a track record of consistent success.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
Harbor Freight
12.2023 - 09.2024
- Led a team to provide exceptional customer service, assisting customers with product selection and resolving inquiries, contributing to positive customer experiences
- Oversaw team activities to uphold merchandising protocol, maintaining organized store appearance.
- Mentored team to improve precision and rapidity in processing customer transactions.
Assistant Store Manager
The North Face
10.2022 - 06.2023
- Developed and implemented new inventory management guidelines, resulting in a 15% reduction in stock discrepancies
- Managed daily store operations, including scheduling, floor management, and shipping/receiving
- Facilitated team strategies that surpassed the highest annual sales record
- Led the district in customer loyalty conversion rate, demonstrating strong customer engagement skills
Store Manager
Starbucks
01.2021 - 01.2022
- Developed and executed store strategies to enhance productivity and customer satisfaction
- Increased customer connection scores by 18 points by fostering an inclusive and engaging store culture
- Reduced average peak drive-thru window times by 14 seconds through process optimization
- Managed inventory, and trained baristas for increased responsibilities
Wireless Sales Associate
Prime Communications
01.2019 - 01.2020
- Provided solutions to customer inquiries, demonstrating in-depth product knowledge
- Built relationships with over 100 customers, contributing to repeat business
- Ensured compliance with company policies and maintained store presentation
Customer Account Manager
Amcor Flexibles
01.2018 - 01.2019
- Acquired new business and maintained strong client relationships
- Facilitated communication between customers and the production line, ensuring timely delivery and product modifications
- Generated accurate reports and documentation
Sales Advisor
Bergstrom Automotive
01.2018 - 12.2018
- Exceeded monthly sales targets by 15% through effective client needs analysis and product presentations
- Achieved top ratings in customer satisfaction surveys
- Collaborated with management to provide exceptional guest service
Solutions Manager
Verizon Wireless
01.2015 - 01.2018
- Led a team of 14 specialists, achieving a 4% increase in strategic product sales through targeted training and coaching
- Improved customer satisfaction scores by 15% year-over-year
- Awarded the Winner Circle invitation for outstanding sales planning and execution
Acting Solutions Manager
Verizon Wireless
01.2016 - 12.2016
- Met and exceeded sales targets with a focus on strategic product sales
- Developed and achieved short-term sales goals
- Recognized with the Winner Circle invitation for superior sales strategy implementation
Solutions Specialist
Verizon Wireless
01.2015 - 01.2016
- Consistently achieved excellent sales performance, earning a Winner Circle invitation
- Selected for the L.E.A.D
- Program, demonstrating leadership potential
General Manager
Paper City Pub
01.2012 - 01.2015
- Reduced bar costs by 2% in the first year and 3% in the second year through improved inventory management and staff training
- Increased revenue through enhanced training and process improvements
Education
High School -
Neenah High School
NeenahSkills
- Retail Management
- Customer Service Excellence
- Sales & Revenue Growth
- Inventory Control & Optimization
- Team Leadership & Training
- Strategic Planning & Execution
- Problem Resolution & Process Improvement
- Communication & Relationship Building
Timeline
Retail Sales Manager
Harbor Freight
12.2023 - 09.2024
Assistant Store Manager
The North Face
10.2022 - 06.2023
Store Manager
Starbucks
01.2021 - 01.2022
Wireless Sales Associate
Prime Communications
01.2019 - 01.2020
Customer Account Manager
Amcor Flexibles
01.2018 - 01.2019
Sales Advisor
Bergstrom Automotive
01.2018 - 12.2018
Acting Solutions Manager
Verizon Wireless
01.2016 - 12.2016
Solutions Manager
Verizon Wireless
01.2015 - 01.2018
Solutions Specialist
Verizon Wireless
01.2015 - 01.2016
General Manager
Paper City Pub
01.2012 - 01.2015
High School -
Neenah High School
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