Coryelle Ashanti Price
Brooklyn Park,MN
Summary
A highly organized, detail-oriented employee; able to improve organizational effectiveness and productivity through critical analysis and problem solving. An articulate communicator; skilled in quickly engaging team members and audiences, establishing rapport and developing strong relationships. Ability to work with sensitive financial information in highly regulated environments. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
19
19
years of professional experience
Work History
Technical Product Manager
Ameriprise Financial
09.2015 - Current
- Demonstrate experience with leading business lines and products to ensure accurate results for execution of all projects
- Collaborate with development to plan project sprints
- Familiarity with Agile development methodologies
- Work experience within Salesforce CRM, Performance calculations, JIRA, and Customer analytics
- Coordinated with customers to gather requirements and managed expectations
- Developed presentations for stakeholders to communicate awareness and gather feedback
- Experience with working in a global environment and with virtual teams
Technical Customer Service III- Senior
Federal Reserve Bank of
07.2014 - 09.2015
- Apply expert knowledge for our Checks and Automated Clearing House (ACH) operation by preforming diagnoses, researches, and resolve most complex issues
- Assist Financial Institutions with complicated technical questions that are escalated
- Maintains system protocols by writing and updating procedures
- Audited monthly accounting records and reclamations for records management
- Analyze data to ensure proper accounting procedures have been followed
- Responsible for performing special projects to improve process efficiency and performance Projects as assigned by Management
- Excellent skills in Microsoft Office Products; Concentration in Access, Excel, and Project.
Customer Support Representative
Federal Reserve Bank of
08.2011 - 07.2014
- Handle customer inquiries to resolve simple and complex questions about government marketable and non-marketable securities
- Navigate multiple software applications to resolve general and specific inquiries from customers which provide tracking of inquiries and to determine if additional resources are needed
- Assist CBAF (Technical team in Treasury Services) with testing scripts for improving software performance
- Consistently maintains over 90%, on average, in quality call metrics
- Ensure compliance with established internal control procedures by operating practices and examining required documentation
- Project participant of career development to propose new training and leadership techniques within the department
- Chosen as Mentor Protégé Participant
Currency Teller
01.2012 - 01.2013
Federal Reserve Bank of
02.2008 - 08.2011
- Performed operational processes such as, preparing shipments and reconcilement of transactions for all currency and coin transactions based on the Treasury and Board Guidelines
- Monitored and responded quickly to system messages, generate reports and maintain custody control standards to ensure documentation is completed accurately
- Updated and revised training materials and add or eliminate resources pertaining to the department
- Provided training and guidance to fellow employees to ensure department is within compliance during quarterly, yearly, and random audits.
Specialist III
AML, TCF Bank
08.2007 - 02.2008
- Assisted in developing and maintaining department policies to satisfy corporate, investor, insurer, legal and regulatory guidelines and requirements
- Performed analytical research on 300 to 500 Fraud and Anti-Money Laundering cases on monthly bases
- Investigated and assessed alerts for potential money laundering risks in our banks
- Published risk and control compliance reports targeting the business unit to ensure compliance
- Ensured timely, efficient reporting of suspicious transactions on a weekly, bi-weekly, monthly, and quarterly basis to the AML Compliance Officer.
Customer Support Specialist II
TCF Bank
09.2006 - 07.2007
- Transmitted bank reports to centralized reporting system with business rule specifications
- Maintained liaison with over 90 TCF Minnesota Branches and Internal Departments
- Analyzed transactions, corrects records, and adjusted errors made from our branches
- Conducted analysis every quarter for reporting to our management.
Verification Specialist II
TCF Bank
05.2005 - 09.2006
- Analyzed applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans
- Provided customer service to law firms, mortgage companies, and new business clients and verified income for rental and mortgage companies
- Maintained the workload to meet the daily deadline made by management.
Education
Masters of Business Administration (MBA) - Business Management
Augsburg College
Minneapolis, MN04.2016
Bachelor of Arts - Business Management
Augsburg College
Minneapolis, MNSkills
- Software Manual Writing
- Computer Programming
- Audit Rating
- Delivery Schedules
- Performance Goals
- Customer Needs Assessments
- Backlog Management
- User Acceptance Testing (UAT)
- Plan Projects
- Release Planning
- Communication Planning
- Sprint Planning
Timeline
Technical Product Manager
Ameriprise Financial
09.2015 - Current
Technical Customer Service III- Senior
Federal Reserve Bank of
07.2014 - 09.2015
Currency Teller
01.2012 - 01.2013
Customer Support Representative
Federal Reserve Bank of
08.2011 - 07.2014
Federal Reserve Bank of
02.2008 - 08.2011
Specialist III
AML, TCF Bank
08.2007 - 02.2008
Customer Support Specialist II
TCF Bank
09.2006 - 07.2007
Verification Specialist II
TCF Bank
05.2005 - 09.2006
Masters of Business Administration (MBA) - Business Management
Augsburg College
Bachelor of Arts - Business Management
Augsburg College