Cory Lough, CPP
Senior Solutions Consultant
Clayton,NC
Summary
Affable Solutions Consultant with 8 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Client Solutions Consultant
CBIZ Human Capital Management
09.2014 - Current
- Provide direct sales enablement support to 45 HCM Producers
- Partner with current/potential clients to determine overall strategic, operational and technical scope of their HCM needs
- Demonstrate to prospects and current clients technical capabilities of CentrallyHR (UKG Ready)
- Test new system enhancements and provide feedback/recommendations to Senior Leadership
- Train new Producers, Sales Development Reps, and Account Relationship Managers
- Coach, develop, and train Solution Consultants and provide ongoing leadership of day-to-day tasks.
Managing Director
Amani Enterprises, LLC
01.2013 - Current
- Freelance accounting/payroll services through QuickBooks-Online
- Provide consultative services in areas of Operations, Human Resources, and Marketing Management.
Business Office Manager
Brookdale Senior Living
09.2010 - 01.2013
- Manage accounts payable/receivable for assisted living community with 150 residents
- Solely responsible for the bi-weekly/monthly payroll processing
- 75+ Staff Members
- Managed all unemployment/workman's compensation claims processing
- Recruited candidates, screened applicants, facilitated group interviews and new hire orientation
- Addressed performance opportunities through appropriate coaching and company counseling procedures.
- Maximized cash flow through optimal billing and collection processes
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Account Executive
Comcast Cable Company
06.2009 - 09.2010
- Assist customers with billing inquiries
- Troubleshooting, and scheduling installation or technician visits
- Responsible for meeting several monthly operational performance metrics/sales goals.
Human Resource Supervisor / Operations Supervisor
Babies R Us/Toys R Us
07.2006 - 07.2009
- Responsible for recruiting and screening applicants, and conducting new hire orientation
- Developed training seminars and facilitated training classes for new and existing associates
- Conducted appropriate coaching and company counselings for performance management
- Processed payroll on a weekly basis
- 60 - 100 store associates
- Managed all cash office procedures and personnel.
Education
Associate of Applied Science - Business Management / Human Resource Management
Kaplan University
Indianapolis, IN05.2011
Skills
- Proficient in Microsoft applications
- Proficient in Google Suite applications
- Professional Relationships
- Customer Needs Assessments
- RFP Responses
- Strong Communication and Interpersonal Skills
- Team Communication and Collaboration
- Eagerness to Learn New Technologies
- Software Testing and Validation
- Concept Demonstrations
- Best Practices and Methodologies
- Account Retention
- Customer Satisfaction
- Developing Technical Solutions
- Site Visits
- Presentation Skills
Certification
Certified Payroll Professional 2016-2026
QuickBooks ProAdvisor - 2022
Achieve Global Certified Trainer - Customer Service - 2018
Timeline
Senior Client Solutions Consultant
CBIZ Human Capital Management
09.2014 - Current
Managing Director
Amani Enterprises, LLC
01.2013 - Current
Business Office Manager
Brookdale Senior Living
09.2010 - 01.2013
Account Executive
Comcast Cable Company
06.2009 - 09.2010
Human Resource Supervisor / Operations Supervisor
Babies R Us/Toys R Us
07.2006 - 07.2009
Associate of Applied Science - Business Management / Human Resource Management
Kaplan University
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