Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corynne Ortiz

San Antonio

Summary

I have 6 years of customer service and two years of management on top of that. I have always been a very hard working employee. As soon as I became of working age I applied to my first job and worked my way up to management. Then when my husband went overseas, I got a job there and continued to work in a position that was hands on with customers. During COVID-19, my job was still open, and we gracefully made the appropriate changes to continue providing excellent services to our customers. During my time at Chipotle, my shift was evaluated for a store promotion based off my leadership skills, food quality, cleanliness and overall guest experience. Needless to say, my store gained a big promotion that day, and I was so proud of the shift I conducted.

Now working at frost, I build the foundation between the bank and the customer. By welcoming all guests with a warm and friendly environment, I create a space where they are truly comfortable. I then assist them with their transactions with accuracy, leaving them with nothing but warmth and trust as they confide in us to keep their funds secure.

Overview

6
6
years of professional experience

Work History

Bank Teller

Frost National Bank
07.2024 - Current
  • I've managed high-volume transactions during peak hours while maintaining accuracy and swiftness.
  • I balance my cash drawers accurately at the end of each shift, minimizing discrepancies on my over and short.
  • I meet customer's needs by answering questions about their accounts in regards to balance, overdraft, statements, specific credits and debits etc.
  • While maintaining professionalism, I build strong relationships with my customers that allow for the customers to feel they can truly trust frost to keep their funds and interests safe.
  • I make sure to uphold strong communication and a friendly work environments with other coworkers as well.


Food Service Worker

Popeyes - AAFES
03.2022 - 05.2024
  • I utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • I was expected to have a well maintained, clean, trash-free workspace to maximize productivity and safety.
  • I met safety standards by properly handling food and adhering to sanitation guidelines.
  • I utilized strong communication skills to maintain work flow and sense of urgency.
  • This location was on a military installation, which meant we were held at a higher expectation of customer service.
  • While working here, I was offered a management position multiple times, but turned down the offers due to becoming a new mom.

Service Manager

Chipotle
09.2018 - 01.2022
  • As a service manager, it was my duty to conduct a shift of about 6-7 employees in a way that runs smoothly, and provides our customer with a speedy yet satisfactory visit.
  • At the same time, it was necessary of me to conduct food quality and safety checks to maintain a level of quality food throughout the day in our restaurant.
  • Weekly and biweekly, we would do maintenance checks to ensure all equipment were cleaned, running up to code and not in need of any new parts.
  • Throughout my time at this job, I worked my way up to a secondary management position, and conducted the shift that awarded my store restauranteur.

Education

Phlebotomy Certification -

Phlebotomy Training Specialists
San Antonio, TX
06-2024

HIGH SCHOOL DIPLOMA -

Killeen High School
Killeen, TX
05-2020

Skills

  • Cash Handling
  • Management
  • Organization/Cleaning
  • Phlebotomy
  • Knife Skills
  • Customer Service
  • Dependable
  • Strong Communication
  • Money handling
  • Cash counting
  • Patience and empathy
  • Customer relationship development

Timeline

Bank Teller

Frost National Bank
07.2024 - Current

Food Service Worker

Popeyes - AAFES
03.2022 - 05.2024

Service Manager

Chipotle
09.2018 - 01.2022

Phlebotomy Certification -

Phlebotomy Training Specialists

HIGH SCHOOL DIPLOMA -

Killeen High School
Corynne Ortiz