Extensive experience in cultivating positive relationships and strategic alliances in the financial services industry. Adept at managing multiple functions and programs and resolving complex issues in an efficient client focused manner. Highly developed client service skills and well tuned and proven communications abilities.
Overview
13
13
years of professional experience
Work History
Account Manager
The Options Clearing Corporation
09.2018 - Current
My role at the OCC is to provide a client relationship/client service function for a group of financial trading firms/banks engaged in the options trading markets.
I am the main point of contact for 18 clearing member firms and it is my responsibility to provide a very high level of client service to build lasting working relationships with key personnel at these institutions.
My role also calls on me to assess day-to-day operational problems and find effective solutions in a timely manner.
This role requires a deep understanding of FIXML formatted data deliver to and from the OCC along with overseeing SFTP and real-time data connections.
Among the many responsibilities assigned to me, I serve as my department's business continuity coordinator as well a being a liaison between the OCC and Futures Industry Association.
Additionally, I am tasked with complying data and reporting for use by management at the OCC and to perform operational auditing functions to outside auditors
Team Focused: Repeatedly recognized for my commitment to over all departmental success.
Collaboration: Commended for efforts in collaborating with internal business partners to achieve success.
Client Account Manager
Envestnet
11.2015 - 07.2018
I worked directly with Registered Investment Advisor around the U.S. to a relationship management/operational role.
In this role I was responsible for a broad spectrum of duties ranging from complicated service related items to coordinating with our trading desk to ensure client accounts were allocated timely and properly to overseeing cash flows to and from accounts
The role required exemplary relationship management skills and attention to detail.
All communications are over the phone or through email and require in depth knowledge of custodial processes and procedures
Envestnet policy and procedures, along with strong financial industry acumen
The goal was always to provide seamless solutions that limit risk for our company, for our advisors and for the advisory firms we serviced. I provided those solutions within the framework of Envestnet policies and procedures along with all custodial firm's procedures.
Team Leader and preferred account manager for advisors of $1 billion asset base
Key Employee in maintaining and growing existing relationships.
Account Manager
Markit
01.2013 - 01.2014
Markit is a financial software and financial data company serving mutual fund and money management firms around the world
As an Account
Manager my duties included being the main point of contact for a group of mutual fund managers, institutional wealth management firms and hedge
funds
As their primary contact I analyzed, resolved and/or delegated responsibilities for my clients regarding a myriad of issues from corporate loan
trading, to issues surrounding reporting and compliance, to issues involving cash reconciliation
Proven Professionalism Recognized for dependability, work ethic and teamwork.
Financial Advisor
Money Matters (RIA)
07.2010 - 05.2012
Worked directly with a Senior Partner of the investment firm with managing and servicing a client base of $80 million dollars
Duties included fielding client questions in regards to accounts and investment related issues
Managed all operational aspects for our office including investment sales
In addition, I was responsible for working with our business partners around the country to ensure smooth and seamless execution of asset transfers between our firm and others
Handled all client monetary transactions, as well as managing our day to day operations to maintain accuracy and efficiency.
Lead Associate Principal, Cloud Engineering at The Options Clearing CorporationLead Associate Principal, Cloud Engineering at The Options Clearing Corporation