Cosby Mathews
Las Vegas
Summary
Dynamic leader with proven expertise in customer service management and problem-solving, honed across roles at Charlotte Russe and H&M. Excelled in enhancing customer satisfaction and streamlining store operations, demonstrating exceptional team leadership and inventory management skills. Achieved significant improvements in client relations and operational efficiency through innovative strategies and effective employee training.
Overview
15
15
years of professional experience
Work History
Store Manager
Charlotte Russe
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Redemption Specialist
Credit Acceptance
11.2016 - 04.2021
- Enhanced client satisfaction by providing timely and accurate redemption processing services.
- Assisted clients with navigating complex financial scenarios, providing expert advice on available redemption options.
- Worked closely with portfolio managers to gain insight into fund performance, enabling more informed decision-making when advising clients on redemptions.
- Ensured strict adherence to regulatory guidelines while executing all aspects of the investment redemption process.
- Maintained and submitted monthly statistical reports to department managers with Software.
- Served as a trusted point of contact for clients seeking assistance with their investment portfolios and related redemptions.
Visual Merchandiser
H&M Hennes & Mauritz
06.2010 - 05.2016
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Education
Mojave High School
Las Vegas, NV06.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
Timeline
Store Manager
Charlotte Russe
04.2021 - Current
Redemption Specialist
Credit Acceptance
11.2016 - 04.2021
Visual Merchandiser
H&M Hennes & Mauritz
06.2010 - 05.2016
Mojave High School
Similar Profiles
Anahi QuezadaAnahi Quezada
Team Lead at Charlotte RusseTeam Lead at Charlotte Russe
Ekyshia FeltonEkyshia Felton
Customer Service Representative /sale Associate at Charlotte RusseCustomer Service Representative /sale Associate at Charlotte Russe
Samaria MeridySamaria Meridy
Cashier at Charlotte RusseCashier at Charlotte Russe