Elizabeth Elexander
Jacksonville
Summary
Dynamic customer service professional with extensive experience at Maximus, excelling in call management and effective communication. Proven ability to resolve customer inquiries efficiently while maintaining service standard compliance. Recognized for attention to detail and problem-solving skills, consistently enhancing customer satisfaction in high-volume environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Maximus
Jacksonville
08.2023 - 08.2025
- Servicing federal student loans
- Assisted customers with inquiries and provided product information.
- Documented customer interactions accurately in the database for future reference.
- Handled high-volume calls while maintaining professionalism and efficiency.
- Participated in training sessions to improve product knowledge and service skills.
Cafe Associate
Sam's Club
Jacksonville
05.2023 - 07.2023
- Providing great customer service.
- Providing food service, including pretzels, pizza, pretzels, and hotdogs.
- Maintained cleanliness of cafe area and equipment throughout shifts.
- Assisted customers with menu selections and special dietary needs.
- Operated cash register and processed customer transactions accurately.
- Followed food safety guidelines while handling and serving products.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Documented orders and processed transactions for available drinks and beverages.
Produce Associate
Winn-Dixie
Jacksonville
10.2022 - 04.2023
- Cutting pricing labeling fruits and vegetables
- Maintained freshness and quality of produce through regular inspections.
- Assisted customers with product selection and answered inquiries.
- Implemented proper sanitation practices to ensure food safety compliance.
- Monitored work environment to maintain safety, cleanliness and organization.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
Cashier/Retail Sales Associate
Winn Dixie
Jacksonville
11.2021 - 04.2023
- Provided friendly POS services to 100+ customers per day; greeted all customers with a smile.
- Listened to and accurately recorded customer orders; organized items neatly in bags.
- Maintained a clean and organized work area.
- Swept, mopped, and cleaned lobby and bathroom area; always maintained company safety and sanitation procedures.
Package Handler/Sorter
Coach Distribution
Jacksonville
12.2019 - 2021
- Gift wrapper/package remover.
- Proper gift wrapping.
- Collaborated with team members to streamline package handling processes.
- Followed safety protocols to minimize risks during daily operations.
- Picked products using RF scanner to fill orders.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Monitored package deliveries to ensure timely arrivals at destinations.
Package Handler
Coach Warehouse
Jacksonville
12.2019 - 2020
- Removing packaging and properly placing product back in box
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Assisted in training new staff on warehouse procedures and safety guidelines.
- Utilized inventory management systems to track package movement and stock levels.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in training new employees on package handling processes.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Cashier
Pop Eye's
Jacksonville
12.2017 - 02.2018
- Provided friendly POS services to 100+ customers per day; greeted all customers with a smile.
- Listened to and accurately recorded customer orders; organized items neatly in bags and trays.
- Maintained a clean and organized work area; trained at multiple stations to maintain smooth flow.
- Audited cash drawer before and after each shift; no deficiencies noted.
- Maintained proper product stock levels; demonstrated excellent teamwork skills.
- Swept, mopped, and cleaned dining room area; always maintained company safety and sanitation standards.
Cashier
McDonald's
Jacksonville
01.2015 - 05.2015
- Provided prompt, friendly service to 100+ customers per day.
- Maintained a positive attitude and expertise in restaurant menu items.
- Anticipated customer needs and accommodated customer.
- Cross-trained at each work station which maintain efficiently operational flow.
- Properly handled cash transactions; processed payments using credit, debit, gift cards and coupons.
- Communicated clearly with customers in a fast and friendly manner.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL06-2016
Skills
- Problem solving
- Customer relations
- Clerical support
- Call management
- Effective communication
- Attention to detail
- Time management
- Active listening
- Customer RMA management
- POS systems expert
- Retail Sales
- Customer service
- Service standard compliance
- Computer proficiency
- Punctuality and reliability
- Call center experience
- Retail store support
- Goal-oriented
- Call handling
Timeline
Customer Service Representative
Maximus
08.2023 - 08.2025
Cafe Associate
Sam's Club
05.2023 - 07.2023
Produce Associate
Winn-Dixie
10.2022 - 04.2023
Cashier/Retail Sales Associate
Winn Dixie
11.2021 - 04.2023
Package Handler/Sorter
Coach Distribution
12.2019 - 2021
Package Handler
Coach Warehouse
12.2019 - 2020
Cashier
Pop Eye's
12.2017 - 02.2018
Cashier
McDonald's
01.2015 - 05.2015
High School Diploma -
Terry Parker High School