Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
13
13
years of professional experience
Work History
Bartender
The Don CeSar Hotel
Saint Petersburg
04.2025 - Current
Maintained cleanliness and organization of the bar area during service hours.
Assisted guests with drink selection and provided exceptional customer service.
Performed opening and closing duties including restocking supplies.
Greeted customers and provided excellent customer service.
Developed good working relationships with fellow employees through effective communication.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Processed payments accurately and efficiently with POS system.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Poured wine, beer, and cocktails for patrons.
Maintained inventory of liquor, beer, wine, and other beverage items.
Trained new bartenders on drink preparation and upselling techniques.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Checked identification cards for proof of age prior to serving alcohol beverages.
Bartender
The Vinoy Autograph Collection Resort By Marriott
St. Petersburg
07.2023 - 04.2025
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Trained new bartenders on drink preparation and upselling techniques.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Completed regular bar inventories and daily requisition sheets.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Checked identification of guests to verify age requirements for alcohol purchase.
Captain
Estiatorio Milos
Manhattan
06.2022 - 06.2023
Provided exceptional service to high volume of daily customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Completed opening and closing checklists to ensure smooth restaurant operations.
Greeted customers, answered questions and recommended specials to increase profits.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Served high volume of tables at once and simultaneously supervised serving staff.
Calculated charges, issued table checks and collected payments from customers.
Implemented new POS system and trained staff members on use.
Captain
Gotham
Manhattan
09.2021 - 08.2022
Provided exceptional service to high volume of daily customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Greeted customers, answered questions and recommended specials to increase profits.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Served high volume of tables at once and simultaneously supervised serving staff.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Calculated charges, issued table checks and collected payments from customers.
Floor Manager
Zero Otto Nove
Manhattan
09.2017 - 08.2021
Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Delegated tasks appropriate to individual employees to provide development opportunities.
Connected with customers to provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assessed team member performance and developed improvement plans for weak points.
Organized and updated schedules to optimize coverage for expected customer demands.
Established effective employee schedules to meet expected customer demands.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Followed up with existing customers to generate new prospective buyers through referrals.
Bartender
Zero Otto Nove
Manhattan
09.2015 - 09.2017
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Poured wine, beer and cocktails for patrons.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Collected and organized daily till totals and tips.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Waiter
Zero Otto Nove
Manhattan
03.2013 - 01.2015
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Informed customers about specials, upselling additional food and drink items.
Stocked server areas with supplies before, during and after shifts.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Reviewed daily specials, menu changes and service specifications.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Served food and beverages to patrons and confirmed complete orders.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.