Summary
Overview
Work History
Education
Timeline
Work Availability
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Cosmo Omsoc

Customer Service Specialist
Pflugerville,TX

Summary

Dependable partner and team player with over 8 years of property management experience in family and multi-family homes, vacation rentals, and a community of tiny houses and RVs. Provide consultancy and manage complex projects while maintaining profitable partnerships with properties’ owners. Passionate about building long term client relationships with excellent communication, negotiation and diplomatic skills. Advanced computer user with extensive computer hardware and software knowledge.

Overview

26
26
years of professional experience
5
5
years of post-secondary education

Work History

Property Business Manager

Private Ranch
Round Mountain, TX
12.2019 - Current
  • Developed multi-family community and short-term rentals on a 20-acre Texas ranch from scratch into a thriving business focused on excellent client services
  • Manage day-to-day operations, leases, finances, repairs, and contractors
  • Prepare and oversee property for audits and inspections
  • Awarded Airbnb Superhost Ambassador, Vrbo Premier, and Booking.com Preferred Partner

Superhost Ambassador

Airbnb
Remote
09.2021 - Current
  • Trained and mentored >250 new hosts to succeed in the short-term rental market

Tours & Programs Manager

Longhorn Cavern State Park
Burnet, TX
02.2017 - 01.2019
  • Hired, trained, and managed 20 guides
  • Inspected and maintained property
  • Proactive promotions and activities increased park revenues

Senior Technical Advisor

Apple, Inc.
Remote, TX
06.2013 - 06.2016
  • Solved iOS, MacOS, and security issues for people and corporations all over the world

Studio Business Owner

YogaGroove
Austin, TX
08.2005 - 01.2013
  • Purchased and expanded existing hot yoga business from 40 to >200 students per day
  • Hired, managed, and mentored 18 instructors and 36 staff
  • Leased 5 therapy rooms and 2 studios to health care and seminar providers
  • Managed property and business day-to-day operations, finances, and marketing

Site Manager & Lead Trainer

IBM
Austin, TX
08.1997 - 08.2005
  • Managed training facility and maintained servers and desktop hardware and software
  • Wrote and published courseware, taught applications, soft skills, and onboarding seminars

Education

Bachelor of Arts - Anthropology

Texas State University
San Marcos, TX
09.1985 - 05.1990

Timeline

Superhost Ambassador

Airbnb
09.2021 - Current

Property Business Manager

Private Ranch
12.2019 - Current

Tours & Programs Manager

Longhorn Cavern State Park
02.2017 - 01.2019

Senior Technical Advisor

Apple, Inc.
06.2013 - 06.2016

Studio Business Owner

YogaGroove
08.2005 - 01.2013

Site Manager & Lead Trainer

IBM
08.1997 - 08.2005

Bachelor of Arts - Anthropology

Texas State University
09.1985 - 05.1990

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cosmo OmsocCustomer Service Specialist