Logan Walters
Pflugerville,TX
Summary
Experienced leader and problem-solver committed to optimizing operations and driving cost reduction for enhanced organizational efficiency. Demonstrates exceptional decision-making abilities and sound judgment, consistently contributing to the overall success of the company.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Tesla
10.2024 - Current
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
Customer Service Team Lead
Adult Megaplex
06.2023 - 10.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Customer Service Representative
Astound Broadband
06.2020 - 01.2023
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
FC Shipping Associate
AMAZON WAREHOUSE
11.2019 - 02.2020
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Packed and labeled boxes with maximum efficiency.
- Took corrective action following accidents to eliminate possibility of recurrence.
Pet Care Assistant
BRENHAM PET ADOPTION CENTER
12.2018 - 02.2019
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Cashier
SALLY BEAUTY SUPPLY
08.2018 - 12.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Event Staff Member
2K RESERVE
02.2017 - 03.2018
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
Associate of Science - Computer Science
LONE STAR COLLEGE
Cypress, Texas06.2020
High School Diploma -
WALLER HIGH SCHOOL
Waller, Texas06.2015
Skills
- Conflict resolution
- Sales management
- Account updating
- Decision-making
- Stress management
- Time management
- Multitasking and organization
- High-volume call centers
- Computer skills
- Product knowledge
- Technical troubleshooting
- Bookkeeping
Timeline
Warehouse Worker
Tesla
10.2024 - Current
Customer Service Team Lead
Adult Megaplex
06.2023 - 10.2024
Customer Service Representative
Astound Broadband
06.2020 - 01.2023
FC Shipping Associate
AMAZON WAREHOUSE
11.2019 - 02.2020
Pet Care Assistant
BRENHAM PET ADOPTION CENTER
12.2018 - 02.2019
Cashier
SALLY BEAUTY SUPPLY
08.2018 - 12.2018
Event Staff Member
2K RESERVE
02.2017 - 03.2018
Associate of Science - Computer Science
LONE STAR COLLEGE
High School Diploma -
WALLER HIGH SCHOOL
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