Summary
Overview
Work History
Education
Skills
Timeline
Generic

Costa Brown

Hallsville,TX

Summary

Results-oriented professional specializing in delivering customized solutions that align with customer needs. Proven track record of building strong customer relationships and providing exceptional service. Highly adaptable with outstanding communication and customer service capabilities.

Overview

13
13
years of professional experience

Work History

Collections Specialist

Diversified Credit Systems
Longview, Texas
12.2024 - Current
  • Processed incoming payments accurately, verifying amounts against invoices prior to posting transactions.
  • Remitted customer payments promptly while adhering to collection laws and regulations.
  • Analyzed account histories and updated customer information in the database to ensure accuracy.
  • Monitored accounts for delinquency stages, referring cases for legal action as necessary.

Outside Sales Representative

Arpco Valves & Controls
Kilgore, Texas
07.2023 - 12.2024
  • Cultivated relationships with oil field operators and production managers to drive collaboration.
  • Prepared and delivered proposals, presentations, and quotes to enhance client operations.
  • Maintained knowledge of safety standards, operational procedures, and product offerings.
  • Executed outside sales responsibilities, including active CRM management and lead tracking.

Licensed Health Insurance Agent

US Health Advisors, Life And Health Insurance
Longview, TX
10.2018 - 07.2023
  • Responded to inbound calls from current and prospective policyholders regarding insurance options and inquiries.
  • Conducted needs analysis to gather essential information for tailored health insurance product recommendations.
  • Verified insurance coverage via telephone and online to ensure accurate benefit reimbursement and estimate patient costs.
  • Advocated for customers by contacting insurance companies about unpaid or incorrectly filed claims.

Customer Service Representative/Supervisor

5X5 Contact Services
02.2012 - 08.2018
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.

Education

High School Diploma -

Sabine High School
Gladewater, TX

Skills

  • Sales report generation
  • Goal setting
  • Microsoft Office proficiency
  • CRM software expertise
  • Customer service and vendor relations
  • Oil and gas safety knowledge
  • Recordkeeping skills
  • Lead generation and prospecting
  • HSE/OSHA compliance

Timeline

Collections Specialist

Diversified Credit Systems
12.2024 - Current

Outside Sales Representative

Arpco Valves & Controls
07.2023 - 12.2024

Licensed Health Insurance Agent

US Health Advisors, Life And Health Insurance
10.2018 - 07.2023

Customer Service Representative/Supervisor

5X5 Contact Services
02.2012 - 08.2018

High School Diploma -

Sabine High School

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