Costanzo Felli
Liververmore,CA
Summary
Dedicated and customer-focused professional excelling in receiving and addressing customer feedback with a calm, patient, and polite demeanor. Confidence and motivation drive consistent delivery of friendly and professional service. Known for honesty, reliability, and trustworthiness, prioritizing building strong working relationships with the team and closely collaborating to achieve shared goals.
Overview
8
8
years of professional experience
Work History
Dance Instructor
Arthur Murray Livermore
06.2024 - Current
- Offered one-on-one instruction to students by appointment.
- Planned routines for recitals and performances.
- Assisted with coordination and administration of complete dance program.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned and oversaw group, couples, and individual dance performances.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Digital Marketer
Hot Jamin
03.2024 - Current
- Company Overview: Digital Marketing: A specialized field focused on promoting products and services through online channels
- Digital marketers utilize strategies such as search engine optimization (SEO), social media marketing, email campaigns, and paid advertising to increase brand visibility, engage audiences, and drive conversions
- Their goal is to create a strong online presence and maximize customer reach in the digital sphere
- Digital Marketing: A specialized field focused on promoting products and services through online channels
- Digital marketers utilize strategies such as search engine optimization (SEO), social media marketing, email campaigns, and paid advertising to increase brand visibility, engage audiences, and drive conversions
- Their goal is to create a strong online presence and maximize customer reach in the digital sphere
Server
Terra Mia
03.2024 - 12.2025
- Serving and Organizing events, Food Runner
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Locanda Restaurant
06.2023 - 03.2024
- Serving and Organizing events, Food Runner
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Sapori di Napoli
08.2021 - 05.2023
- Bartender, Food Runner, Supervisor
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
The Principal Hotel
01.2021 - 08.2022
- Serving and Organizing Conference & events, weddings
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Novotel York
03.2018 - 11.2019
- Bartender, Waiter, Food Runner, Conference & event
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
Education
High School Diploma - Mechanical Engineering
IPSIA Carlo Caaneo
Rome Italy06.2008
Skills
- Customer Service
- Communication
- Problem Solving
- Active Listening
- Patience
- Empathy
- Conflict Resolution
- Interpersonal Skills
- Positive Attitude
Additional Experience - Digital Marketing
Digital Marketer, Hot Jamin, Online, 03/01/24, Promoting products and services through online channels, Utilizing SEO, social media marketing, email campaigns, and paid advertising
Hobbies and Interests
- Sports
- Computer
- Travels
Languages
English
Professional Working
Italian
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dance Instructor
Arthur Murray Livermore
06.2024 - Current
Digital Marketer
Hot Jamin
03.2024 - Current
Server
Terra Mia
03.2024 - 12.2025
Server
Locanda Restaurant
06.2023 - 03.2024
Server
Sapori di Napoli
08.2021 - 05.2023
Server
The Principal Hotel
01.2021 - 08.2022
Server
Novotel York
03.2018 - 11.2019
High School Diploma - Mechanical Engineering
IPSIA Carlo Caaneo
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