Summary
Work History
Education
Skills
Timeline
Generic

COTENA HILL

Paris,TX

Summary

Experienced Healthcare Administrative and Medical Collections Professional skilled in supporting revenue cycle operations and resolving patient accounts. Proven track record of professionalism and effective communication in fast-paced settings. Acknowledged as a leading medical collector and currently pursuing a Bachelor of Science in Healthcare Management with a perfect GPA.

Work History

Remote Account Specialist (Medical Collections)

Capio Partners
  • Managed high-volume medical collections accounts through inbound and outbound calls while maintaining patient trust
  • Consistently ranked as a top-performing collector based on account resolution and quality metrics
  • Educated patients on balances, insurance impact, and payment options to support successful resolution
  • Maintained strict compliance with HIPAA, FDCPA, and internal policies
  • Documented account activity accurately to support audits, reporting, and follow-up

Insurance Coordinator & Front Office Administrator

Paris Children’s Dentistry
  • Verified insurance benefits and submitted claims to support accurate and timely reimbursement
  • Served as primary point of contact for patients regarding insurance coverage, billing, and payments
  • Resolved insurance and patient account discrepancies through proactive review and follow-up
  • Managed daily front office operations including scheduling, intake, checkout, and payment coordination
  • Maintained HIPAA compliance and confidentiality standards at all times

Customer Service Representative

Dangerfield Realtors
  • Handled billing and account inquiries with professionalism and attention to detail
  • Resolved customer concerns and escalations through clear communication and documentation
  • Supported service quality through accurate record-keeping and follow-up

Collection Specialist

Bank of America Home Mortgage
  • Conducted collections activities within a highly regulated financial services environment
  • Managed sensitive financial conversations with professionalism, discretion, and empathy
  • Supported account resolution through structured follow-up and payment coordination

Education

Bachelor of Science - Healthcare Management

American InterContinental University
12.2026

Skills

  • Medical & Insurance Collections
  • Revenue Cycle Support
  • HIPAA & FDCPA Compliance
  • Insurance Verification & Claims
  • Patient Communication & Education
  • Payment Resolution
  • Front Office Administration
  • Accurate Documentation
  • Customer Service Excellence

Timeline

Remote Account Specialist (Medical Collections)

Capio Partners

Insurance Coordinator & Front Office Administrator

Paris Children’s Dentistry

Customer Service Representative

Dangerfield Realtors

Collection Specialist

Bank of America Home Mortgage

Bachelor of Science - Healthcare Management

American InterContinental University

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COTENA HILL