Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Coulson Niess

220 Lola Lane NW,GA

Summary

I am a passionate optical technician that offers a proven history of exceptional customer service and care. I can mentor and coach fellow co-workers to perform various tasks, work intimately with customers through the insurance process, help select eye wear and assist them through the process of selecting the best lenses for their individual needs. I'm considered a valuable team member with good task prioritization and organizational skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Optician

Pearle Vision
11.2021 - 09.2023
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used [Tool] to assist with final fitting.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Recorded [Type] measures accurately and placed orders with eyeglass manufacturers.
  • Educated patients aged [Number] to [Number] on proper care and transportation of spectacles.
  • Learned new catalog of items [Timeframe] to present current options to patients.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Completed field of vision, OCTs and pachymetry evaluations.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Completed facial measurements such as temple length, bridge size and vertex distance.

Education

Associate of Arts - Biology

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Evaluate and verify prescriptions
  • Fluent with Acuity software
  • Preliminary testing
  • Bridge, temple, A, B, ED measurements
  • Bi-focal, tri-focal and Progressive measurements
  • Retail sales and product upselling
  • Customer service
  • Selecting and fitting frames according to customer needs
  • Proficient with pupillometer
  • Frame repair
  • Use of hand tools
  • Cash register operations
  • Maintaining clean work space
  • Schedule appointments
  • Placing orders for lenses and frames
  • Pull lenses in-store to be made in house
  • Effective working relationships
  • Brand knowledge
  • Progressive lens types
  • Lens coatings options, (Transitions, anti-reflective, blue-light, etc)

Certification

  • Luxottica lens training-Nov. 2021-Sept. 2022
  • Varilux lens training-Nov. 2021-Sept. 2022
  • Essilor lens training-Nov. 2021-Sept. 2022
  • I've been trained and educated by sales representatives on all exclusive eye wear brands.
  • I'm a loyal and commited employee.

Timeline

Optician

Pearle Vision
11.2021 - 09.2023

Associate of Arts - Biology

Florida State College At Jacksonville
Coulson Niess