Coumba Ba
The Bronx,NY
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
10
10
years of professional experience
Work History
French Interpreter
Language Line Solution
05.2023 - Current
- Developed strategies to perform accurate and consistent rendition.
- Increase client satisfaction with professional French interpreting services for various industries such as health care , legal and business sectors.
- Continuously updated personal knowledge on industry-specific terminologies for accurate interpretation in specialized fields.
- Interpreted conversations between foreign language-speaking clients and others.
Sales Associate
Macys Department Store
06.2022 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
0FFICE ASSISTANT
Uptown Veg LLC
02.2019 - 05.2022
- Create and send invoices, keep track of money owed by customers, and update records with new payments and customer information.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Input data into spreadsheets and databases(Quickbooks Online).
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Interacted with customers by phone, email or in person to provide information.
Sales Agent Representative
SGBS BANK (Societe General De Bank Au Senegal)
02.2014 - 04.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed territory effectively, strategically prioritizing accounts and allocating resources accordingly for optimal results.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.
Education
Accounting
Lehman College of The City University of New York
The Bronx, NY11.2021
Advance ESL
Advance ESL Classes
Lehman College Of The City University Of New York,03.2021
BBA - Business Administration
University Dakar ISM
Dakar , Senegal06.2016
Skills
- Continuing education
- Cultural Sensitivity
- Medical interpreting
- Cross-cultural understanding
Languages
French
Native or Bilingual
WOLOF
Native or Bilingual
Timeline
French Interpreter
Language Line Solution
05.2023 - Current
Sales Associate
Macys Department Store
06.2022 - 05.2023
0FFICE ASSISTANT
Uptown Veg LLC
02.2019 - 05.2022
Sales Agent Representative
SGBS BANK (Societe General De Bank Au Senegal)
02.2014 - 04.2016
Accounting
Lehman College of The City University of New York
Advance ESL
Advance ESL Classes
BBA - Business Administration
University Dakar ISM
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