Coumba Konate
Cincinnati,OH
Summary
Driven by a commitment to excellence, I leveraged meticulous record-keeping and problem-solving skills at Baxters to enhance product quality and streamline testing processes. Collaborating effectively with teams, I played a key role in achieving significant quality improvements, demonstrating both technical proficiency and strong team collaboration abilities. Self-aware Quality Assurance Lab Technician prepared to take the next step with a new [Industry] team. Extensive experience in product inspections, audits, lab testing and customer specification safeguarding. An excellent team player with first-rate verbal and written communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Lab Technician
Baxters
03.2022 - 07.2024
- Completed recordkeeping, filing and data entry duties.
- Performed routine preventive maintenance on equipment parts and materials.
- Performed technical and quality systems audits of laboratory.
- Diagnosed and reported malfunctions of technical equipment.
- Reported problems and concerns to management.
- Recorded and organized test data for report generation and analysis.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Increased accuracy in test results through regular calibration and maintenance of laboratory equipment.
- Collaborated with cross-functional teams to address and resolve quality issues in a timely manner.
- Reduced production time by streamlining sample preparation processes for faster testing.
- Ensured reliable test data by conducting method validation studies as per regulatory requirements.
- Improved product quality by conducting thorough laboratory tests and analyzing results.
- Documented all test results, observations, and deviations according to established protocols for traceability purposes.
- Ensured consistent product quality through routine monitoring of raw materials, intermediate products, and finished goods against established specifications.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses. test ph, sodium, fat machine, salt, vitamin C, protein , moisture,
- calibrate all the machine at the ends of the shift ,do audit at batch room , fill room , retort, and packaging
- work at record review do paper work , day pack fill out all the paper they use
- experience about excel , microsoft, powerpoint etc...
Quality Control Lab Technician
Koch Foods
01.2021 - 02.2022
- Enhanced product quality by conducting thorough lab tests and analyses on raw materials and finished products.
- Developed comprehensive reports detailing test results, findings, and recommendations for improvements when necessary.
- Contributed to product development efforts by providing crucial data regarding material performance under various conditions.
- Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
- Assisted management in achieving ISO certification through meticulous documentation of quality control processes and results.
Customer Service Representative
Amazon
05.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Bayley Hospital
12.2019 - 02.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Assisting Hands
10.2018 - 11.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Cashier
Darou Salam
01.2016 - 07.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Surgical Technology
Cincinnati State Technical And Community College
Cincinnati, OH01.2027
Skills
- Audit inspections
- Sample Preparation
- Meticulous Record-Keeping
- Quality control knowledge
- Chemical Handling
- Quality Control
- Test result analysis
- Technical communication
- Chemical Mixing
- Problem-Solving
- Team Collaboration
- Laboratory Equipment Calibration
- Product Inspections
- Quality SOPs Development
- Audit Assistance
- Materials Testing
Certification
FDA
Languages
English
Full Professional
Timeline
Quality Assurance Lab Technician
Baxters
03.2022 - 07.2024
Quality Control Lab Technician
Koch Foods
01.2021 - 02.2022
Customer Service Representative
Amazon
05.2020 - 12.2020
CNA
Bayley Hospital
12.2019 - 02.2020
CNA
Assisting Hands
10.2018 - 11.2019
Customer Service Cashier
Darou Salam
01.2016 - 07.2018
Bachelor of Science - Surgical Technology
Cincinnati State Technical And Community College
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