Kelley Mirra
Cleveland,USA
Summary
Highly-motivated social worker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Service Worker
Cuyahoga County Department of Children and Family Services
Cleveland , Oh
10.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
School Based Therapist
Bellefaire JCB
Shaker Heights, OH
03.2024 - 10.2024
- Provide school based therapy services in the school.
- Summer visits are conducted in the home and community.
- Provide family therapy services to include the whole family.
- Build trusting relationships with school staff to advocate for clients and provide education to school staff.
MSW, CDCA, Clinical Administrative Assistant
Community Assessment & Treatment Services, Inc
Cleveland, OH
11.2021 - 03.2024
- Tracking census
- Keeping social workers on track with records due to insurance
- Scheduling and participating in peer reviews
- Responsible for weekly team meeting minutes
- Verify insurance eligibility with documentation
- Group therapy
- Individual therapy
- Assessments
- Clinical documentation
- Verbal and written documentation
- Crisis intervention
- Triage
- EHR/EMR
- HIPPA compliance
- Managed patient records and ensured confidentiality compliance.
Social Work Intern
Community Assessment & Treatment Services, Inc
Cleveland, OH
10.2022 - 12.2023
- Performed a biopsychosocial assessment to determine the client needs and strengths
- ORAS assessment certified to determine the client needs in specific domains
- Develop individual treatment plan
- Facilitate group counseling sessions
- Apply theory and treatment method
- Collaboration with site supervisor and leadership
- Foundational courses Human Behavior and the Social Environment
- Cultural competence
- Practice with diverse populations
Patient Care Technician/receptionist
WellNow Urgent Care
Shaker Heights, OH
08.2020 - 11.2021
- Patient registration manual and computerized
- Process payments
- Verify insurance
- Maintain patient flow
- Balance and bank reconciliation
Intake Coordinator
Altimate Home Health Care
Shaker Heights, OH
01.2020 - 03.2020
- Register and admit patients
- Assign and coordinate staff to client
- Create patient chart
- Asses client for needs
- Submit prior authorization
Intake Coordinator
Harbor Light Hospice
Highland Heights, OH
10.2019 - 01.2020
- Register and admit patients
- Assign and coordinate staff to client
- Create patient chart
- Asses client for needs
- Submit prior authorization
Business Office Manager
Gateway Health Care Centre
Euclid, OH
04.2019 - 01.2020
- Accounts receivable and payable
- Collection activities
- Bank reconciliation
- Process and track Medicaid applications
Claims Reporting Unit Representative
Progressive Corp
Mayfield Heights, OH
03.2018 - 03.2019
- Determine coverage of customer
- High performance in customer service
- Investigate claims
- Maintained a high level of completed claims
Office Coordinator/Medical Assistant
University Hospitals
Cleveland, OH
11.2009 - 09.2017
- Established training manual
- Performed onboarding for new employees
- Maintain office workflow through best practices
- Clerical duties
- Assisted payroll
- Direct patient care, including in-office surgical procedures
Education
Master's degree - Social Work
Capella University
Minneapolis, MN12.2023
Bachelor of Science - Healthcare Services Administration
Bryant and Stratton College
Eastlake, OH06.2016
Diploma - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
Mentor, OH05.1997
Skills
- Case Managemen
- Crisis Intervention
- Care Plan Development
- Organizational skills
- Computer literacy
- Conflict management
- Interviewing
- Time management
- Treatment planning
- HIPAA compliance
- Team collaboration
- Effective communication
- Cultural competence
- Active listening
- Problem solving
- Calm under pressure
- Data management
Certification
- Driver's License
- LSWLPCC
Timeline
Social Service Worker
Cuyahoga County Department of Children and Family Services
10.2024 - Current
School Based Therapist
Bellefaire JCB
03.2024 - 10.2024
Social Work Intern
Community Assessment & Treatment Services, Inc
10.2022 - 12.2023
MSW, CDCA, Clinical Administrative Assistant
Community Assessment & Treatment Services, Inc
11.2021 - 03.2024
Patient Care Technician/receptionist
WellNow Urgent Care
08.2020 - 11.2021
Intake Coordinator
Altimate Home Health Care
01.2020 - 03.2020
Intake Coordinator
Harbor Light Hospice
10.2019 - 01.2020
Business Office Manager
Gateway Health Care Centre
04.2019 - 01.2020
Claims Reporting Unit Representative
Progressive Corp
03.2018 - 03.2019
Office Coordinator/Medical Assistant
University Hospitals
11.2009 - 09.2017
Master's degree - Social Work
Capella University
Bachelor of Science - Healthcare Services Administration
Bryant and Stratton College
Diploma - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
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