COURAGE KINGSWAN

• Conduct thorough research to develop comprehensive policy and procedure documents, ensuring alignment with regulatory standards.
• Synthesized information from various sources to support project teams, contributing to successful project completion.
• Build strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.
• Improved policy effectiveness by conducting comprehensive research and analysis on various issues.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
• Provided administrative support, including answering phone calls, logging, and scanning documents, contributing to office efficiency.

• Assisted elders in signing up for Medicare, Medicaid, and Social Security.
• Coordinated Medicare claims.

• Ordered and delivered durable medical equipment.