Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURNESIA WESTER

Tallahassee,FL

Summary

Proven track record in customer service and retail merchandising. Skilled in transaction processing and teamwork and customer satisfaction. Expert in POS systems and known for maintaining a calm demeanor under pressure. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

Galls
Tallahassee, FL
01.2025 - Current
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Assisted in the preparation and execution of physical inventory counts.
  • Demonstrated knowledge of store products and services.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Greeted customers upon entering the store and provided assistance.
  • Organized store by returning merchandise to proper areas and restocked displays.

Online Grocery Shopper

WALMART
07.2020 - 12.2021
  • My duties and responsibilities included but were not limited to shopping and filling online grocery orders for customers

PART TIME RECEPTIONIST

CeeJay's Group Home
05.2019 - 09.2019
  • My duties included answering the phone, filing clients paperwork in their assigned folders, making sure patients were ready for their appointments, and assisted them with outdoor activities

SEASONAL CASHIER

JCPENNEY
10.2018 - 03.2019
  • My duties and responsibilities included greeting and interacting with customers, helping them to find items that they were looking for, handling cash/card transactions, and ensuring the clothing were neatly organized

CASHIER

BURGER KING
08.2016 - 05.2018
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

LEON HIGH SCHOOL
05.2018

Skills

  • Customer Service
  • Answering Phone Calls
  • Filing documents
  • Typing
  • Teamwork
  • Retail merchandising expertise
  • Transaction processing
  • Calm demeanor
  • Point of sale systems
  • Customer assistance
  • Cash register operation

Timeline

Retail Sales Associate

Galls
01.2025 - Current

Online Grocery Shopper

WALMART
07.2020 - 12.2021

PART TIME RECEPTIONIST

CeeJay's Group Home
05.2019 - 09.2019

SEASONAL CASHIER

JCPENNEY
10.2018 - 03.2019

CASHIER

BURGER KING
08.2016 - 05.2018

High School Diploma -

LEON HIGH SCHOOL

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COURNESIA WESTER