Courtney Dodd
Wendell,ID
Summary
Organized and adaptable professional with experience supporting clients, families, and household routines. Known for active listening, clear communication, and behavioral support. Ready to use strong documentation and care coordination skills to improve daily care and client outcomes.
Overview
15
15
years of professional experience
Work History
Caregiver
New Hope Services
Boise, Idaho
01.2025 - Current
- Supported New Hope Services clients with daily living routines and personal care.
- Assisted clients with meal preparation, hygiene, and household tasks.
- Provided medication reminders and monitored changes in client condition.
- Documented care activities, observations, and service notes accurately.
- Maintained safe, clean living spaces in New Hope Services homes.
- Encouraged client independence through person-centered support and guidance.
- Addressed client needs with a calm demeanor to ensure comfort. to client needs, concerns, and behavior changes.
- Maintained clean and well-organized environment for client happiness and safety.
Family Care Manager
Stay At Home Mom
Wendell, Idaho
08.2017 - 01.2025
- Developed and implemented individualized service plans for each family.
- Communicated with teachers, doctors, and caregivers about family care needs.
- Supported emotional wellness, conflict resolution, and consistent care across family members.
- Monitored children's schoolwork, activities, and daily readiness across household routines.
- Managed family schedules, appointments, and daily routines for Stay At Home Mom household.
- Coordinated meal planning, grocery shopping, and pantry organization for family needs.
- Planned family events, travel arrangements, and seasonal calendar tasks.
- Oversaw inventory of household supplies, budgeting, and restocking for daily family operations.
- Monitored household expenses regularly, bills, and payment deadlines
Retail Sales Manager
Kellogg's
Reno, Nevada
05.2011 - 08.2017
- Managed Kellogg's retail sales plans across grocery and convenience accounts
- Coordinated seasonal promotions and brand execution across assigned territories
- Built store relationships with buyers, managers, and merchandising teams
- Trained retail staff on Kellogg's product features and selling points
- Reviewed store inventories and coordinated replenishment with field teams
- Monitored competitor activity and adjusted in-store sales approaches
- Resolved account issues and supported contract compliance with retailers
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Resolved conflicts between customers and staff members in a professional manner.
Education
Bachelor of Arts - Social Work
California State University, Sacramento
Sacramento, CA05-2011
Associate of Arts - General Studies
Sierra College
Rocklin, CA08-2008
High School Diploma -
Lincoln High School
Lincoln, CA06-2006
Skills
- Personal care support
- Care plan documentation
- Care plan assessment
- Medication coordination
- Client safety
- Safety awareness
- Service note writing
- Schedule coordination
- Case management experience
- Problem solving
- Behavioral management
- Clear communication
- Compassionate communication
- Active listening
- Safety awareness
Timeline
Caregiver
New Hope Services
01.2025 - Current
Family Care Manager
Stay At Home Mom
08.2017 - 01.2025
Retail Sales Manager
Kellogg's
05.2011 - 08.2017
Bachelor of Arts - Social Work
California State University, Sacramento
Associate of Arts - General Studies
Sierra College
High School Diploma -
Lincoln High School