Summary
Overview
Work History
Education
Skills
Timeline
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Courtenay Brown

Newark,NJ

Summary

Motivational Supervisor with 7 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline.

Overview

12
12
years of professional experience

Work History

Corporate Concierge

Compass Group Management
Mount Laurel, NJ
09.2022 - Current
  • Managed supplies inventory for the concierge service desk including ordering necessary items when needed.
  • Prepared daily reports on guest requests and concierge activities.
  • Delivered mail packages throughout the office building in a timely manner.
  • Developed relationships with local vendors and service providers to enhance guest experiences.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Answered guest questions regarding local area, facilities and amenities.
  • Greeted corporate guests and provided assistance with their inquiries.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Monitored guest feedback to identify areas for improvement in services offered.
  • Assisted guests with special requests, including floral arrangements and room decorations.
  • Researched, planned and coordinated events for company employees and visitors.
  • Ensured safekeeping of packages and deliveries for guests.
  • Coordinated catering orders for meetings, conferences and special events hosted by the company.

Process Guide

amazon fresh
Newark, NJ
08.2017 - 09.2022
  • Directed and managed shipping team of 30-50 staff members, delivering continuous training to improve employees' skills.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Organized storage areas to maximize movement and minimize labor.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Adhered to company audit rules during inventory counts with 95% accuracy.

Aviation Support Equipment Technician

United States Navy
Norfolk, Virginia
03.2013 - 08.2015
  • Developed and led 20 subordinates, keeping systems and equipment ready for large-scale use.
  • Provided training to ensure each personnel member was up to date on safety requirements and proper use of equipment.
  • Directly supervised and performed inspections on over 1,500 pieces of equipment.
  • Maintained and assumed custody of assigned tools and support equipment.
  • Maintained communications and services for 98.7% mission readiness.
  • Conducted Sailor evaluations and reviews.
  • Developed position rotation to support continuous improvement and operator development.
  • Identified and corrected performance and personnel issues to reduce impact to mission readiness.

Education

High School Diploma -

Secondary School For Journalism
Brooklyn, NY
06.2009

Skills

  • Warehouse operations
  • Group oversight
  • Safety procedures
  • Materials handling and transport
  • Material Safety Data Sheets
  • Issue response and resolution
  • Staff training and development
  • Policies and procedures implementation
  • Solutions development
  • Performance reporting
  • Staff development
  • Health and safety compliance
  • Troubleshooting and problem solving
  • Workforce Management

Timeline

Corporate Concierge

Compass Group Management
09.2022 - Current

Process Guide

amazon fresh
08.2017 - 09.2022

Aviation Support Equipment Technician

United States Navy
03.2013 - 08.2015

High School Diploma -

Secondary School For Journalism

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Courtenay Brown