Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Larisha Shelman

Seattle,WA

Summary

Goal-oriented achiever with proven ability to exceed with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and accomplish positive results. Ready to tackle new challenges and advance Northwest Center tenets with dedication and enthusiasm while being customer obsessed.

Overview

3
3
years of professional experience

Work History

Corporate Concierge

Northwest Center
10.2022 - Current
  • Fostered a positive work culture by training and mentoring new hires and sharing effective practices within the team.
  • Provided exceptional administrative support, managing schedules, correspondence, and reporting key metrics.
  • Conducted research on behalf of customers to identify solutions for specific challenges or inquiries.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Utilized variety of organizational and communication skills to drive customer satisfaction.
  • Efficiently manage approximately 10 new SIM-T requests each day and delegating SIM-T to teammates.
  • Enhanced customer satisfaction by providing personalized assistance to new and established customers and addressing their needs proactively.
  • Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.

Corporate Receptionist

Northwest Center
03.2022 - 10.2022
  • Maintained company image by providing a welcoming and professional reception area for customers and their guests.
  • Enhanced teammate morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
  • Kept inventory levels optimal by tracking supply usage; proactively ordered additional supplies as needed.
  • Fostered positive relationships with vendors and other support teams.
  • Corresponded promptly with customers through email, direct messages, and in-person.
  • Maintained a secure corporate environment per contract standard.
  • Practiced flexibility to support to the overall reception team and shifting to various locations as needed.

Education

High School Diploma -

Emerald Ridge High School
Puyallup, WA

Skills

  • Effective multitasking and time-management
  • Event planning and support
  • Exceptional, prompt communication
  • Meeting scheduling and calendar management
  • Corporate etiquette and strong interpersonal skills
  • Problem-solving and attention to detail
  • Teamwork and collaboration
  • Adaptability and flexibility
  • SoP creation
  • SIM-T proficiency
  • Accurate metrics gathering and documentation
  • Concierge team training author
  • Meets and exceeds SLA and communications

Accomplishments

  • Team Suites SOP development and process design
  • Team Suite Concierge training author
  • Northwest Center Core Value Champion
  • Customer-Obsessed Ticket Management

Timeline

Corporate Concierge

Northwest Center
10.2022 - Current

Corporate Receptionist

Northwest Center
03.2022 - 10.2022

High School Diploma -

Emerald Ridge High School

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Larisha Shelman