Courtenay Fay
Pensacola,FL
Summary
Experienced collector with a strong drive for success and a competitive mindset. Skilled in assessing accounts, proactively engaging with customers, and effectively resolving issues. Possesses exceptional communication abilities, strategic planning expertise, and a proven track record in conflict resolution.
Overview
25
25
years of professional experience
1
1
Certification
Work History
High Balance Collector
ARM Solutions
2022.06 - Current
- High Balance Collector
- I was hired in as a small balance collector and within 30 days after an outstanding performance promoted to High Balance
- I am currently remote and work from home
- Clients include: pest control, newspaper, utilities, and home insurance protection to name a few.
CSR - Customer Service Representative
Professional Financial Services
2024.07 - 2024.10
- Communication with customers is vital to the collection process
- Always try to understand the customer's needs and convey the Company's expectations
- It is important to understand that the Company is trying to collect the debt owed and not to repossess the vehicle.
Service Advisor
Larry Hillis Dodge
2019.08 - 2020.02
- Greeting customers and scheduling service appointments
- Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs.
Manager in Training/Collections Rep
Rent One
2019.02 - 2019.07
- Daily sales, credit retention and inventory replenishment
- To manage a great team to the ultimate goal and make sure all daily expectations are met.
Assistant Manager
America's Car-Mart
2018.01 - 2018.12
- To assist the general manager in day to day all aspects of the buy here pay here business
- Duties include collecting money owed and finding resolution.
Owner and Operator
Refunk Your Junk.Shabby
2013.03 - 2018.05
- The company is a sole proprietorship that myself and my husband own
- My role is the full time advertiser/creator/painter and bookkeeper.
Collections Manager
Drive Now Corporation
2012.08 - 2013.03
- Responsible for 6 lot locations and to oversee daily collections for each lot and supervised all employees in the Corporate office.
Manager in Training/Collections Rep
AutoMasters of Nashville
2012.03 - 2012.07
- Credit Collections Manager training to take over the department of the Nashville location.
Portfolio Manager in Finance
CNAC Finance
2009.09 - 2011.09
- To maintain weekly record close of 6% and below on a portfolio of 350+ accounts.
Senior Collector
Phoenix Credit Solutions
2006.05 - 2008.08
- To maintain a charged off credit card file of over 350+ accounts.
Credit/Collections Rep
Accountemps
2005.07 - 2006.04
- Established credit limitations on customer accounts
- Responsible for the collections of worthless checks and delinquent invoices.
Senior Account Representative
CarMart
2004.08 - 2005.06
- Maintain close personal contact with the customers
- Assisted upper management in planning and execution of repossession.
District Office Manager
Mid Tenn
2001.01 - 2004.02
- Increased sales and productivity
- Secured new accounts
- Organized and coordinated billing.
Collector II / Biller
Behavioral Healthcare Corp
2000.03 - 2000.12
- Organized and coordinated billing services for the closed facilities and collected on those accounts.
Education
Diploma -
McGavock High School
Nashville, TN05.1994
Skills
- Merchandising
- Microsoft Excel
- Purchasing
- Negotiation
- Office experience
- Data entry
- Sales support
- Computer literacy
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Typing
- Time management
- Marketing
- Administrative experience
- Painting
- Sales
- Customer service
- Cash handling
- Portfolio management
- Writing skills
- Inventory control
- Retail management
- Procurement
- Organizational skills
- Presentation skills
- Accounts receivable
- Training & development
- Office manager experience
- Clerical experience
- Bookkeeping
- Auto estimating
- Translation
- Driving
- Computer operation
- Assistant manager experience
- Supervising experience
- Management
- Lending
- English
- Expert
- Accounts payable
- Cash register
- HIPAA
- ICD-10
- Telemarketing
- Customer support
- Databases
- Analysis skills
- ICD-9
- Research
- CPT coding
- Data collection
- Communication skills
Certification
Driver's License
Seeking
Remote work in a Credit/Collection related field
Willingtorelocate
- Nashville, TN
- FL
Personal Information
Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative
Professional Financial Services
2024.07 - 2024.10
High Balance Collector
ARM Solutions
2022.06 - Current
Service Advisor
Larry Hillis Dodge
2019.08 - 2020.02
Manager in Training/Collections Rep
Rent One
2019.02 - 2019.07
Assistant Manager
America's Car-Mart
2018.01 - 2018.12
Owner and Operator
Refunk Your Junk.Shabby
2013.03 - 2018.05
Collections Manager
Drive Now Corporation
2012.08 - 2013.03
Manager in Training/Collections Rep
AutoMasters of Nashville
2012.03 - 2012.07
Portfolio Manager in Finance
CNAC Finance
2009.09 - 2011.09
Senior Collector
Phoenix Credit Solutions
2006.05 - 2008.08
Credit/Collections Rep
Accountemps
2005.07 - 2006.04
Senior Account Representative
CarMart
2004.08 - 2005.06
District Office Manager
Mid Tenn
2001.01 - 2004.02
Collector II / Biller
Behavioral Healthcare Corp
2000.03 - 2000.12
Diploma -
McGavock High School
Driver's License
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