Courtenay Fay
Pensacola,FL
Summary
Experienced collector with a strong drive for success and a competitive mindset. Skilled in assessing accounts, proactively engaging with customers, and effectively resolving issues. Possesses exceptional communication abilities, strategic planning expertise, and a proven track record in conflict resolution.
Overview
25
25
years of professional experience
1
1
Certification
Work History
High Balance Collector
ARM Solutions
06.2022 - Current
- High Balance Collector
- I was hired in as a small balance collector and within 30 days after an outstanding performance promoted to High Balance
- I am currently remote and work from home
- Clients include: pest control, newspaper, utilities, and home insurance protection to name a few.
CSR - Customer Service Representative
Professional Financial Services
07.2024 - 10.2024
- Communication with customers is vital to the collection process
- Always try to understand the customer's needs and convey the Company's expectations
- It is important to understand that the Company is trying to collect the debt owed and not to repossess the vehicle.
Service Advisor
Larry Hillis Dodge
08.2019 - 02.2020
- Greeting customers and scheduling service appointments
- Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs.
Manager in Training/Collections Rep
Rent One
02.2019 - 07.2019
- Daily sales, credit retention and inventory replenishment
- To manage a great team to the ultimate goal and make sure all daily expectations are met.
Assistant Manager
America's Car-Mart
01.2018 - 12.2018
- To assist the general manager in day to day all aspects of the buy here pay here business
- Duties include collecting money owed and finding resolution.
Owner and Operator
Refunk Your Junk.Shabby
03.2013 - 05.2018
- The company is a sole proprietorship that myself and my husband own
- My role is the full time advertiser/creator/painter and bookkeeper.
Collections Manager
Drive Now Corporation
08.2012 - 03.2013
- Responsible for 6 lot locations and to oversee daily collections for each lot and supervised all employees in the Corporate office.
Manager in Training/Collections Rep
AutoMasters of Nashville
03.2012 - 07.2012
- Credit Collections Manager training to take over the department of the Nashville location.
Portfolio Manager in Finance
CNAC Finance
09.2009 - 09.2011
- To maintain weekly record close of 6% and below on a portfolio of 350+ accounts.
Senior Collector
Phoenix Credit Solutions
05.2006 - 08.2008
- To maintain a charged off credit card file of over 350+ accounts.
Credit/Collections Rep
Accountemps
07.2005 - 04.2006
- Established credit limitations on customer accounts
- Responsible for the collections of worthless checks and delinquent invoices.
Senior Account Representative
CarMart
08.2004 - 06.2005
- Maintain close personal contact with the customers
- Assisted upper management in planning and execution of repossession.
District Office Manager
Mid Tenn
01.2001 - 02.2004
- Increased sales and productivity
- Secured new accounts
- Organized and coordinated billing.
Collector II / Biller
Behavioral Healthcare Corp
03.2000 - 12.2000
- Organized and coordinated billing services for the closed facilities and collected on those accounts.
Education
Diploma -
McGavock High School
Nashville, TN05.1994
Skills
- Merchandising
- Microsoft Excel
- Purchasing
- Negotiation
- Office experience
- Data entry
- Sales support
- Computer literacy
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Typing
- Time management
- Marketing
- Administrative experience
- Painting
- Sales
- Customer service
- Cash handling
- Portfolio management
- Writing skills
- Inventory control
- Retail management
- Procurement
- Organizational skills
- Presentation skills
- Accounts receivable
- Training & development
- Office manager experience
- Clerical experience
- Bookkeeping
- Auto estimating
- Translation
- Driving
- Computer operation
- Assistant manager experience
- Supervising experience
- Management
- Lending
- English
- Expert
- Accounts payable
- Cash register
- HIPAA
- ICD-10
- Telemarketing
- Customer support
- Databases
- Analysis skills
- ICD-9
- Research
- CPT coding
- Data collection
- Communication skills
Certification
Driver's License
Seeking
Remote work in a Credit/Collection related field
Willingtorelocate
- Nashville, TN
- FL
Personal Information
Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative
Professional Financial Services
07.2024 - 10.2024
High Balance Collector
ARM Solutions
06.2022 - Current
Service Advisor
Larry Hillis Dodge
08.2019 - 02.2020
Manager in Training/Collections Rep
Rent One
02.2019 - 07.2019
Assistant Manager
America's Car-Mart
01.2018 - 12.2018
Owner and Operator
Refunk Your Junk.Shabby
03.2013 - 05.2018
Collections Manager
Drive Now Corporation
08.2012 - 03.2013
Manager in Training/Collections Rep
AutoMasters of Nashville
03.2012 - 07.2012
Portfolio Manager in Finance
CNAC Finance
09.2009 - 09.2011
Senior Collector
Phoenix Credit Solutions
05.2006 - 08.2008
Credit/Collections Rep
Accountemps
07.2005 - 04.2006
Senior Account Representative
CarMart
08.2004 - 06.2005
District Office Manager
Mid Tenn
01.2001 - 02.2004
Collector II / Biller
Behavioral Healthcare Corp
03.2000 - 12.2000
Diploma -
McGavock High School
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