Courtenay Speese
Leasing Consultant
Dallas,Texas
Summary
Adept in sales and marketing, I leveraged technology integration to exceed leasing goals at Windsor Communities, demonstrating a robust aptitude for relationship building. My background spans from education to customer service, where I consistently enhanced collaborative learning and client satisfaction. My flexible approach and dedication have been pivotal in achieving and surpassing objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Windsor Communities
Plano, TX
07.2024 - Current
- Processes move-outs by completing final walkthroughs, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
- Utilize consultative sales techniques to achieve leasing and occupancy goals.
- Inspect vacated units to determine necessary repairs or improvements prior to new occupancy.
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Implement online advertising and other marketing initiatives to generate interest from individuals and businesses.
Substitute Teacher
ESS
Richardson, TX
01.2024 - Current
- Substitute teacher for grades Pre-K through 12th grade.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Collaborated with other teachers to ensure student success.
Level 2 Security Guard
Quell Protection Services
Dallas, TX
08.2023 - Current
- Complete shift reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Provided customer service assistance to staff and visitors in a professional manner.
- Searched bags manually to identify prohibited items and contraband.
Substitute Teacher
Kelly Services
Dallas, TX
01.2023 - 12.2023
- Substitute teacher for grades Pre-K through 12th grade.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Collaborated with other teachers to ensure student success.
1st Grade Teacher
Excell Academy For Higher Learning
Brooklyn Park, MN
08.2022 - 12.2022
- Designed instructional strategies to meet diverse student needs.
- Reported academic standards, successes, and areas for improvement to both students and parents.
- Participate in collaborative sessions with educators on a weekly basis.
- Complete professional development training.
- Excelled at fostering positive interactions with parents, staff, and administration to ensure smooth operations.
- Leveraged technology to document data for academic progress assessment.
- Aided families in creating effective learning routines.
- Organize grade-level field trips.
Resident Student Teacher
Excell Academy For Higher Learning
Brooklyn Park, MN
06.2021 - 08.2022
- Collaborated with mentor teacher to conduct lessons.
- Conducted and managed classroom activities throughout assigned independent teaching weeks.
- Designed tailored lesson plans to accommodate various learning styles.
- Executed curriculum-based lesson plans.
- Provided feedback during conferences.
- Engaged in weekly collaborative learning group interactions.
- Conducted classes in place of absent teachers.
In-House Substitute
Excell Academy For Higher Learning
Brooklyn Park, MN
01.2021 - 06.2021
- Facilitate learning across various elementary and middle school grades.
- Assisted in school daycare with infant and toddler care.
- Addressed individual student needs and accommodated learning differences.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Provider Relations Associate Analyst
Cigna
Eden Prairie, MN
02.2020 - 11.2020
- Tailored benefit proposals for members.
- Coordinated efficient processing systems for claim submissions.
- Maintain up-to-date provider information.
- Operated effectively within a fully remote setup.
- Collaborated with cross-functional teams to ensure the timely completion of claim adjustments.
Flight Attendant
Compass Airlines
Los Angeles, CA
08.2019 - 11.2019
- Monitored and maintained safety standards for crew and passengers.
- Maintained professional and attentive service.
- Collaborated closely with flight crew.
- Coordinated layovers across several states.
- Executed menu and drink orders to meet preferences of passengers.
- Responded to medical emergencies as needed during flights.
Tutor
Youth Incorporated
Minneapolis, MN
11.2018 - 06.2019
- Guided young English and ESL learners through early literacy lessons.
- Facilitated spelling evaluations.
- Inspired children through encouragement and positive reinforcement.
- Adapted instructional methods to align with individual student needs.
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
Guest Service Ambassador
Hewing Hotel
Minneapolis, MN
09.2018 - 06.2019
- Executed efficient check-ins, supervised baggage storage, and addressed extra needs to optimize guest experience.
- Processed and managed billing details for visitors efficiently.
- Coordinated with guests and external vendors to plan and schedule services.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Server
Bar Louie
Minneapolis, MN
05.2017 - 04.2018
- Display comprehensive understanding of menu items.
- Processed customer orders.
- Ensured seamless communication with kitchen staff.
- Processed payments and bills for guests.
- Delivered exceptional customer service during meals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Old Chicago
Eden Prairie, MN
05.2016 - 05.2017
- Display comprehensive understanding of menu items.
- Processed customer orders.
- Ensured seamless communication with kitchen staff.
- Processed payments and bills for guests.
- Delivered exceptional customer service during meals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Twin Peaks
Atlanta, GA
05.2014 - 01.2016
- Display comprehensive understanding of menu items.
- Processed customer orders.
- Ensured seamless communication with kitchen staff.
- Processed payments and bills for guests.
- Delivered exceptional customer service during meals.
Education
Master of Arts - Elementary Education
University of St. Thomas
St. Paul, MN08.2022
Bachelor of Science - Kinesiology
University of Minnesota
Minneapolis, MN05.2019
General Education -
Normandale Community College
Bloomington, MN12.2016
Exercise Science -
Georgia State University
Atlanta, GA12.2015
General Education -
Normandale Community College
Bloomington, MN12.2013
General Education -
Spelman College
Atlanta, GA05.2013
High School Diploma -
Thomas Jefferson Senior High School
Bloomington, MN06-2012
Skills
- Sales and marketing aptitude
- Customer service
- Interactive teaching
- Relationship building
- Technology integration
- Flexible and adaptive
- Collaborative learning
Certification
- State of Minnesota Educator License | Tier 3 Elementary Education | K-6
- Level Two Private Security Certificate
Timeline
Leasing Consultant
Windsor Communities
07.2024 - Current
Substitute Teacher
ESS
01.2024 - Current
Level 2 Security Guard
Quell Protection Services
08.2023 - Current
Substitute Teacher
Kelly Services
01.2023 - 12.2023
1st Grade Teacher
Excell Academy For Higher Learning
08.2022 - 12.2022
Resident Student Teacher
Excell Academy For Higher Learning
06.2021 - 08.2022
In-House Substitute
Excell Academy For Higher Learning
01.2021 - 06.2021
Provider Relations Associate Analyst
Cigna
02.2020 - 11.2020
Flight Attendant
Compass Airlines
08.2019 - 11.2019
Tutor
Youth Incorporated
11.2018 - 06.2019
Guest Service Ambassador
Hewing Hotel
09.2018 - 06.2019
Server
Bar Louie
05.2017 - 04.2018
Server
Old Chicago
05.2016 - 05.2017
Server
Twin Peaks
05.2014 - 01.2016
- State of Minnesota Educator License | Tier 3 Elementary Education | K-6
- Level Two Private Security Certificate
Master of Arts - Elementary Education
University of St. Thomas
Bachelor of Science - Kinesiology
University of Minnesota
General Education -
Normandale Community College
Exercise Science -
Georgia State University
General Education -
Normandale Community College
General Education -
Spelman College
High School Diploma -
Thomas Jefferson Senior High School
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