Alejandra Cazares
Colorado Springs,CO
Summary
I am a hard worker, reliable, bilingual Spanish/English speaker, highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Organized and motivated as well as seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Leasing Consultant
Griffis Blessing
Colorado Sp, CO
03.2018 - 12.2018
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Escalated critical issues to property manager to deliver immediate resolution.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Updated resident data into property management software system daily.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Property Manager
DRG Invest
Colorado Springs, CO
08/15/20 - 04/15/21
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Facilitated tenant paperwork processing and verification.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Processed evictions when necessary in accordance with state laws and procedures.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO05-2009
Skills
- Property Management
- Staff Management
- Grounds Maintenance
- Knowledge of leasing and market conditions
- Customer service-focused
- Valid CO driver's license
- Market Trends
- Marketing and Advertising
- Administrative Support
- Skilled multi-tasker
- Leasing and sales
- Background Checks
- Property Maintenance
- Lease Agreements
- Application processing
- Customer Service
- Sales Techniques
- Sales and marketing aptitude
- Creative Problem-Solving
- Organized Mindset
- Clear Communication
- Competitive Research
- Telephone and email etiquette
- Closing Techniques
- Property Tours
- Sales proficiency
- Phone and Email Etiquette
Timeline
Leasing Consultant
Griffis Blessing
03.2018 - 12.2018
Property Manager
DRG Invest
08/15/20 - 04/15/21
High School Diploma -
Mitchell High School