Courteney Craig
Albuquerque,NM
Summary
Resourceful professional in document management, known for high productivity and efficient task completion. Possess specialized skills in electronic records management, information governance, and digital preservation strategies. Excel in organization, communication, and problem-solving to enhance operational efficiency and data integrity.
Overview
9
9
years of professional experience
Work History
Documentation Specialist
HME Specialists LLC
Albuquerque, New Mexico
10.2023 - Current
- Reviewed insurance forms and prior authorization records for accuracy.
- Managed patient documentation for home medical equipment orders at HME Specialists.
- Communicated with intake staff about missing documentation requirements.
- Verified signatures and compliance details on patient files.
- Organized referral paperwork and supporting clinical documents.
- Prepared faxed documents for physicians, insurers, and care teams.
- Performed quality assurance checks on all documentation material before final publication.
Pharmacy Technician
Walgreens
Albuquerque, New Mexico
02.2022 - 09.2023
- Processed prescriptions using Walgreens pharmacy systems and verified patient information.
- Assisted customers with prescription pickup, refill requests, and pharmacy questions.
- Maintained medication inventory and restocked supplies following Walgreens procedures.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Customer Service Advocate
Blue Cross Blueshield
Albuquerque, New Mexico
09.2021 - 04.2022
- Provided accurate information to customers regarding policies and procedures.
- Task: Resolve issues through effective communication.
- Educated customers on available benefits, enhancing understanding and utilization.
- Documented case notes and updates in customer service systems accurately.
- Maintained HIPAA compliance while handling sensitive member information and records.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer concerns through phone, email, and secure messaging support.
Housekeeper
Golden Age Nursing Home
Greenwood, Mississippi
01.2018 - 06.2020
Education
Bachelor of Science - Health Management
San Juan College
Farmington, NM08-2026
Associate of Science - Health Studies
Carrington College
Albuquerque, NM05-2024
Skills
- Documentation review
- Medical documentation
- Prior authorization
- Insurance verification
- Claims processing
- Electronic health records
- Healthcare administration
- HIPAA compliance
- Patient communication
- Medical records
Timeline
Documentation Specialist
HME Specialists LLC
10.2023 - Current
Pharmacy Technician
Walgreens
02.2022 - 09.2023
Customer Service Advocate
Blue Cross Blueshield
09.2021 - 04.2022
Housekeeper
Golden Age Nursing Home
01.2018 - 06.2020
Bachelor of Science - Health Management
San Juan College
Associate of Science - Health Studies
Carrington College