Lynese Clark
Buffalo
Summary
Motivated administrative professional trained in loan documentation and approval processes. Keep impeccable records to minimize errors and delays. Focused on delivering top-notch service at every stage.
Overview
16
16
years of professional experience
4046
4046
years of post-secondary education
Work History
Documentation Specialist
Commercial credit group Inc.
Williamsville
07.2024 - Current
- A Documentation Specialist/Administrator at Commercial Credit Group Inc. (CCG) ensures accurate, timely preparation of loan documents, files UCCs, and manages post-closing documentation for equipment financing in industries like construction and transportation. They interface with sales, credit departments, and customers to secure priority lien positions and handle title work.Key Responsibilities & Duties:Document Preparation & Review: Draft and review loan documentation, ensuring all conditions are met.
Lien Perfection: File Uniform Commercial Code
(UCC) financing statements and manage vehicle/equipment title work to establish priority lien positions.
Closing & Funding: Prepare loan packages for funding and booking.
Compliance & Administration: Maintain electronic files, manage follow-up on outstanding items, and handle insurance certificate verification.
Collaboration: Coordinate with sales teams, customers, and credit departments to ensure a smooth transaction flow.
Mortgage Processor 11
M&T Bank
Buffalo
08.2019 - 03.2024
- Manage the clerical/administrative portions of the residential lending process.
- Tasks include managing the loan process, collecting additional documentation as required by the underwriter.
- Used designated computer programs and systems for loan tracking and processing.
- Maintained secure environment to confidentially process loan files.
- Preliminary and final review of loan documentation.
- Managed pipeline for timely closing of loans at 95% COE success ratio or higher.
- Send customer correspondence.
- Maintain daily pipeline and provide support to all branch personnel and customers.
Collections and Recovery Specialist
M&T Bank
Buffalo
03.2014 - 08.2019
- Analyzed outstanding balances to identify reasons for non-payment and determine next steps for resolving delinquencies.
- Reviewed accounts in queue and contacted customers to obtain payments or set up repayment structures.
- Pulled supporting documentation for planned recovery actions.
- Maintained compliance with federal and NY State collection laws in all interactions.
Customer Relationship Manager
Bank Of America
Buffalo
09.2012 - 05.2013
- Performed executive level responses to highly escalated loans, researching/solving high level issues and addressing clients & regulatory agencies on behalf of the CEO & President.
- Single point of contact for a caseload of 80-120 customers establish & repair long term working relationships with the customer and bank.
- Managed portfolio of loans in default.
- Took payments and guided customers through the retention and or liquidation process.
Customer Service & Sales Specialist
Bank Of America
Buffalo
09.2010 - 09.2012
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Built strong knowledge of product line to assist customers in selecting products.
- Resolved product and service issues promptly.
- Handled escalated callers to reach positive outcomes.
- Navigated multiple systems to identify source of issue.
Education
Associate of Applied Science -
Villa Maria College
Buffalo, USA 08.1999 - 05.2001
Skills
- Loan documentation
- UCC filings
- Title management
- Loan processing
- Mortgage lending
- Customer relationship management
- Pipeline management
- Risk assessment
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Loss mitigation
- Payment collection
- Loan product promotion
- Closing coordination
- Credit verification
- Foreclosure prevention
- Title review
- Document review
- File documentation
- Loan servicing
- Escrow management
- Income verification
- Loan commitments
Timeline
Documentation Specialist
Commercial credit group Inc.
07.2024 - Current
Mortgage Processor 11
M&T Bank
08.2019 - 03.2024
Collections and Recovery Specialist
M&T Bank
03.2014 - 08.2019
Customer Relationship Manager
Bank Of America
09.2012 - 05.2013
Customer Service & Sales Specialist
Bank Of America
09.2010 - 09.2012
Associate of Applied Science -
Villa Maria College
08.1999 - 05.2001