Your Name
Summary
I am seeking a career change into the Mental Health field, so I can use my degree(s) to help others who struggle with mental illness and addiction. I am a hands-on, hardworking, and highly motivated customer service professional with 16 years of client interface experience. I have extensive experience in financial management and administrative duties. I am a results-driven manager with a proven ability to establish rapport with clients and a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Core Strengths Strong organizational skills Opening/closing procedures Active listening skills Large cash/check deposits expert Sharp problem solver Seasoned in conflict resolution Courteous demeanor Technology proficient in Word, Excel, PowerPoint, Energetic work attitude 10 key, and can type 65 wpm Customer service expert Extensive experience in accounts payable and Adaptive team play accounts receivable Data entry Excellent administrative and management skills.
Overview
12
12
years of professional experience
Work History
Loan Documentation Specialist
Columbia Banking System, Inc.
Priest River, ID
05.2019 - Current
- Prepare consumer loan documents and submit them for closing
- Book loans in thesystem, set up tracking for collateral
- Funded them once the signed documents are uploaded
- Post-Closed all consumer loans by scanning all documents into permanent storage and filing the jackets away
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, and tax histories
- Set up, stored and updated customer files, department records, and regulatory paperwork
- Reviewed and validated details of loan applications and closing documentation
- Filed completed loan applications and closed loan files
- Encouraged good habits and modeled practical problem-solving for staff and clients
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Assistant Manager
Petco
Harrisburg, PA
08.2015 - 04.2019
- Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records
- Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Sales Consistently generated additional revenue through skilled sales techniques
- Customer Interface Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow
- Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information
- Prevented store losses using awareness, attention to detail and integrity
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each client
- Guaranteed positive customer experiences and resolved all customer complaints
- Processed and issued money orders for customers
- Compiled weekly monetary reports and records for store managers and maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Managed cash stock and inventory balances accurately
- Increased store sales by upselling merchandise
- Developed and performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Generated leads for new sales through telephone and email contact with customers
- New customer prospects or referrals
- Executed outbound calls to existing customer base resulting in increase in sales
- Recommended, selected and helped locate merchandise based on customer needs and desires
Manager
Mcdonald's
Cutler Ridge, FL
10.2012 - 08.2015
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Processed and issued money orders for customers
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Managed cash stock and inventory balances accurately
- Developed several new customer prospects or referrals
- Executed outbound calls to existing customer base resulting in an increase in sales
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Regularly sought opportunities to up sell and add on additional merchandise
- Communicated all merchandise needs or issues to appropriate supervisors
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Generated leads for new sales through telephone and email contact with customers
- Assisted customers with store and product complaints
- Debt collections, tax preparation, and processed loans
Education
GED - Basics
Oklahoma City Community College
2012
Associate of Science - Human Services
University of Phoenix
Tempe, AZBachelor of Science - Psychology
Mid-America Christian University
Oklahoma City, OK05.2020
Skills
- Loan Documentation
- Loan Approval
- Customer Contact
- Quality Management
- Verifying documentation
- Processing loan applications
- Documentation understanding
Timeline
Loan Documentation Specialist
Columbia Banking System, Inc.
05.2019 - Current
Assistant Manager
Petco
08.2015 - 04.2019
Manager
Mcdonald's
10.2012 - 08.2015
GED - Basics
Oklahoma City Community College
Associate of Science - Human Services
University of Phoenix
Bachelor of Science - Psychology
Mid-America Christian University