JaLeesa Wheeler
Bethlehem ,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loan Documentation Specialist
Fulton Financial Corporation
06.2015 - 05.2016
- Managed a diverse portfolio of loans, effectively prioritizing tasks to meet strict deadlines while maintaining high-quality output.
- Assisted in achieving departmental goals through active participation in team meetings, contributing valuable insights into process improvements and best practices adoption.
- Provided exceptional support to lending officers through proactive monitoring of application status updates, facilitating seamless transactions from initiation to completion.
- Improved customer satisfaction levels with prompt and accurate handling of loan applications, ensuring compliance with company policies and regulations.
Loan System Support Liaison
Fulton Financial Corporation
10.2012 - 06.2015
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Temporary Employee
Fulton Financial Corporation
01.2012 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Transcriptionist
Powerhouse Production
06.2006 - 06.2012
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
Customer Service Representative (temp)
The Hartford
10.2011 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Executive Assistant (temp)
Mark IV Ivhs
05.2011 - 08.2011
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Master Of Arts - Instructional Technology
University of Phoenix
Tempe, AZAssociate Degree - Liberal Arts And General Studies
Northampton Community College
Bethlehem, PABachelor Of Arts - English Composition
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2011
Skills
- Loan Processing Proficiency
- Loan Closing Procedures
- Organizational abilities
- Fraud Detection Capabilities
Timeline
Loan Documentation Specialist
Fulton Financial Corporation
06.2015 - 05.2016
Loan System Support Liaison
Fulton Financial Corporation
10.2012 - 06.2015
Temporary Employee
Fulton Financial Corporation
01.2012 - 10.2012
Customer Service Representative (temp)
The Hartford
10.2011 - 01.2012
Executive Assistant (temp)
Mark IV Ivhs
05.2011 - 08.2011
Transcriptionist
Powerhouse Production
06.2006 - 06.2012
Master Of Arts - Instructional Technology
University of Phoenix
Associate Degree - Liberal Arts And General Studies
Northampton Community College
Bachelor Of Arts - English Composition
East Stroudsburg University of Pennsylvania
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