Denese Calhoun
CB&S Bank
Russellville,AL
1
Language
29
years of professional experience
Detail-oriented Loan Documentation Specialist with expertise in regulatory compliance and loan processing. Proven ability to maintain organized records and ensure accuracy, contributing to streamlined operations and enhanced customer service.
Work History
Loan Documentation Specialist
2 Years 11 Months- Processed loan documentation ensuring compliance with regulatory standards and internal policies.
- Reviewed and verified accuracy of loan closing documents prior to final submission.
- Reviewed and verified the accuracy of loan closing documents prior to final submission.
- Maintained organized electronic records of loan files for efficient retrieval and audits.
Internal Support Specialist
23 Years- Delivered exceptional customer service support, resolving inquiries and issues efficiently.
- Managed customer accounts, maintaining accurate records and providing timely updates on services.
- Collaborated with team members to improve operational processes and enhance service delivery.
- Facilitated training sessions for new staff, ensuring adherence to bank policies and procedures.
Assistant Head Teller
7 Years 5 Months- Trained and mentored new tellers on customer service standards and transaction processes.
- Assisted in resolving complex customer inquiries, enhancing client satisfaction and retention.
- Coordinated cash management activities, optimizing inventory levels to meet operational demands.
- Supervised daily banking operations, ensuring compliance with policies and procedures.
Teller/Loan Vault Clerk/Document Filer
2 Years 4 Months- Assisted customers in resolving account-related inquiries promptly.
- Educated clients on bank products and services to enhance customer experience.
- Processed daily transactions with accuracy and efficiency.
- Maintained cash drawer integrity through diligent balancing procedures.
Education
High School Diploma
Skills
Loan processing proficiency
Process improvement
Decision-making
Loan servicing
Fraud detection capabilities
Regulatory compliance
Team collaboration
Organizational growth
Languages
English
Timeline
Loan Documentation Specialist
CB&S Bank
09.2023 - CurrentRead More
Internal Support Specialist
CB&S Bank
09.2000 - 09.2023Read More
Assistant Head Teller
Valley State Bank
04.2000 - 09.2007Read More
Teller/Loan Vault Clerk/Document Filer
Citizens Bank & Savings
12.1997 - 04.2000Read More
Belgreen High School
High School Diploma
Read More