Courtlin Dove
Ellijay,GA
Summary
Dynamic leader with a proven track record at TJX Companies, enhancing customer satisfaction and team performance. Excelled in problem-solving and data entry, driving improved efficiency and retention rates. Leveraged teamwork and a positive attitude to exceed performance expectations, achieving notable sales growth.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
TJX Companies
08.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Manager
Dunkin' Donuts
09.2023 - 03.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
General Manager of Food Service
Krystals Resturant
11.2022 - 09.2023
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than [Number] team members.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
Cabin Cleaner
Morning Breeze Cabin Rentals
10.2022 - 11.2022
- Safeguarded passengers'' health with thorough cleaning of lavatories, galleys, seatback pockets, tray tables, overhead bins, and floors.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
- Proactively identified potential hazards or maintenance issues within the cabin, reporting them promptly for repair or replacement as needed.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
- Maximized efficiency by multitasking when necessary, performing various cleaning duties simultaneously without sacrificing attention to detail or final results achieved.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
Child Care Supervisor
Mountain Education for Kids
05.2022 - 10.2022
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.
- Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
- Assessed the effectiveness of programs and services by gathering feedback from staff, parents, and children to inform continuous improvement efforts.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Reduced employee turnover rates by cultivating a supportive work environment that encouraged professional growth and team collaboration.
- Ensured compliance with state licensing regulations through diligent record-keeping practices and adherence to established policies.
- Optimized classroom layouts according to best practices in ECE design principles for optimal learning environments tailored towards developmental stages of each age group represented at the facility.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
Overnight Associate
Lowes Home Improvment
11.2021 - 05.2022
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Optimized store layout for better traffic flow with thoughtful rearrangement of merchandise displays.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
- Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
Crew Member
McDonald's
07.2021 - 11.2021
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Crew Shift Leader
Captain Ds
01.2021 - 06.2021
- Set performance goals for individual team members and created reward systems and contests.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
- Facilitated disciplinary action when necessary.
- Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
Education
GED -
GED
Blue Ridge Ga02-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Positive attitude
- Data entry
- Organizing and categorizing
- File organization
- Verbal communication
- Resourceful
Certification
- Food Handler's Card – Various State-Specific Health Departments.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- For the occupation of Retail Salespersons, while there are not as many formal certifications or credentials compared to more regulated professions, there are still a number of certifications and memberships that can enhance a retail professional's qualifications and appeal to employers. Here is a list of relevant credentials, .
- Visual Merchandising Certificate – Fashion Institute of Technology or similar institutions.
- Customer Service and Sales Certification - National Retail Federation (NRF).
Accomplishments
- Increased productivity 30% by implementing several process improvements.
- Business Development - Initiated two key partnerships which resulted in 40% revenue growth.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded monthly quota 4 times.
- Brought in 200 new customers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
TJX Companies
08.2024 - Current
Assistant Manager
Dunkin' Donuts
09.2023 - 03.2024
General Manager of Food Service
Krystals Resturant
11.2022 - 09.2023
Cabin Cleaner
Morning Breeze Cabin Rentals
10.2022 - 11.2022
Child Care Supervisor
Mountain Education for Kids
05.2022 - 10.2022
Overnight Associate
Lowes Home Improvment
11.2021 - 05.2022
Crew Member
McDonald's
07.2021 - 11.2021
Crew Shift Leader
Captain Ds
01.2021 - 06.2021
GED -
GED
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